Chelsea Stirling

Customer Success Leader. Currently taking care of clients with @staxpayments. @app8solutions and @SolinkCorp alumni. Dog mom. Big nerd.

[Chelsea Stirling @ChelyStirling]

A deep cut AND referencing something I just did? Yeah, that’s a re-tweet.

[A Flower in a Vase in the Past @sadwhitegrrl]

Me trying to send messages to my workplace when Slack is down

[Catherine Kitts @catherinekitts]

🚨Overnight vaccine walk-in clinic happening Friday, January 7 at Pharmasave Avalon Compounding Pharmacy (2026 Tenth Line Rd. – beside the Farm Boy).🚨 Starts at 8 pm & will run until the 1000 adult doses are given out. First come, first served.

[City of Ottawa @ottawacity]

90% of #OttCity residents 12+ have received a first dose of the COVID-19 vaccine.
Thank you to residents & partners who helped us hit this major milestone.
Need to get vaccinated? @OttawaHealth offers on-site mobile vaccination clinics: https://t.co/8UeNxRGzk6
Every shot counts!

[Kiavash Najafi @KiavashNajafi]

Who do we know of Persian-European mixed ethnicity who can save this kid’s life? I’ll make you Persian meals for as long as you want. Please share. https://t.co/Tp63c9BLXY

[Chelsea Stirling @ChelyStirling]

What CS metrics are vital for you and your team?
#CustomerSatisfaction #CustomerSuccess #NPS #CSAT

[Chelsea Stirling @ChelyStirling]

Re: Client health metrics. I've been an NPS fan for a long time, and I think it's the most rigorously vetted CS metric out there. A mixture of transactional+lifetime NPS, Support CSAT and Net Revenu Retention gives you the best data profile for client health.

[Chelsea Stirling @ChelyStirling]

I also hate subtweeting and would never want to offend my lovely teammates. So who can I sass when working in SaaS?? Is #startup CS Twitter just education with no punchline? Regardless, I’m going to try to CS tweet this week. Let’s see how it goes!

[Chelsea Stirling @ChelyStirling]

I follow a lot of #MedTwitter and #EconTwitter accounts and deeply enjoy their humour despite not being fluent in their fields. I want to make similar niche tweets about #CustomerSuccess but being painfully earnest in my love for the clients is kind of my thing.

[Ottawa Public Health @OttawaHealth]

Worth noting: if you’re reading this message on Twitter, you’ve already given away significantly more personal info than the COVID Alert app will access. Just saying.

Learn more: https://t.co/ubdVlq3xa2

[Chelsea Stirling @ChelyStirling]

I’m a little sleep deprived so I might be reading this wrong but...this is the funniest thing on the internet today.

[Nebraska Humane Society @NEHumaneSociety]

Hey does anyone want to adopt Gregor? He used to be a person but now he’s an insect. That’s pretty much all there is to it. We tried feeding him cat food and he just made some clicking noises. We’re way out of our depth here

[Chelsea Stirling @ChelyStirling]

Folks, I am hiring! @app8solutions is an Ottawa-based tech startup and I am looking to grow the CS team. Please pass this around to anyone looking to enter the CS field, no experience required.
#ottawajobs #Ottawatech
#customersuccess #startup
https://t.co/uEWnA42XaH

[Chelsea Stirling @ChelyStirling]

@ErinBlaskie Blocks are there for other people first, so they don’t book me. Then if what’s in the block does not get done because something “critical” comes up I document what that was and report on it. Not perfect but it helps me categorize what’s inhibiting my goals.

[Chelsea Stirling @ChelyStirling]

Not to diminish my skills or how good I am tactically at my job...but I think a lot of people’s positive association with my work can be linked back to this. Showing up quickly, even without a good answer or good news, counts for a lot.

[Nick Mehta @nrmehta]

One of the cheapest and simplest career hacks is to be hyper-responsive. I've found some of the busiest leaders in the world are also the fastest to reply to emails.

Underrated skill: Being there for people when they need it.

[Chelsea Stirling @ChelyStirling]

@meghantonjes Repainted and my brother moved in within a week so my mom could turn my brothers room into an office. The whole upstairs was just a different house immediately.

[Counting Crows @CountingCrows]

Maybe this year will be better than the last

[Chelsea Stirling @ChelyStirling]

I started a new adventure this week with @app8solutions ! I can’t say enough about how welcoming and wonderful the whole team has been. I’m so excited to be back working in #startup land.

[Hank Green @hankgreen]

This is terrifying.

[Hank Green @hankgreen]

Witnessing the conservative shift from “climate change doesn’t exist” to “no one ever said climate change doesn’t exist, what, do you think we’re loonies?! But also, there’s nothing we can do about it so why are you yelling,” is pretty disheartening.

[Archive: Governor Andrew Cuomo @NYGovCuomo]

Certified young person Paul Rudd wants you to wear a mask. Listen up:

[Chelsea Stirling @ChelyStirling]

I was today years old when I realized that Data’s evil brothers name is "Lore" because lore is the opposite of data 😬😂

[Ottawa Public Health @OttawaHealth]

Friendly reminder: misinformation is out there, and it can be dangerous. Make sure you're only reading/sharing info from reliable sources. #CheckBeforeYouClick