Mutiga Wanjohi A.

I love people, I love change, I love results. A true reflection of what education and exposure does to a disciplined soul.

[Mutiga Wanjohi A. @CherekoTonie]

@Wamatangi_ Wekeni hii barabara drainage. Otherwise one rain=no roads

[Muriaso @muriaso]

The kikuyu mps led by Kieni mp Njoroge Wainaina AKA Chieni and Mutha Kuria removing strong points😂😂😂

[Mutiga Wanjohi A. @CherekoTonie]

@stimasacco your loan application process is very inefficient. Today 6th Nov at 2:10 PM only teller 7 is serving us. 10 of us waiting in the queue.

The other tellers are either away from their desks or doing other work.

Do something about customer experience

[Mutiga Wanjohi A. @CherekoTonie]

@thisissanje @ICEALIONGROUP Seems they are all the same

[Mutiga Wanjohi A. @CherekoTonie]

1/9 It’s Customer Service Week, so I thought it would be the perfect time to share a not-so-pleasant customer experience I’ve had recently. Buckle up. @ICEALionGroup @MINETKenya #CustomerServiceWeek #CustomerExperienceMatters

[Mutiga Wanjohi A. @CherekoTonie]

@ICEALIONGROUP My experience with @ICEALionGroup and @MINETKenya was HORRIBLE. Poor communication, indecisiveness, conflicting info, and now, silence. Don’t be cheated by fancy customer service messages— things are not what they seem. #TerribleExperience #InsuranceFail #CustomerServiceWeek

[Mutiga Wanjohi A. @CherekoTonie]

@ICEALIONGROUP 8/9 @ICEALionGroup and @MINETKenya asked for more time to “discuss internally.” It’s been two weeks of total silence from them. Two months and one week since the accident! #Ignored #InsuranceNightmare #CustomerServiceWeek

[Mutiga Wanjohi A. @CherekoTonie]

@ICEALIONGROUP 9/9 My experience with @ICEALionGroup and @MINETKenya was HORRIBLE. Poor communication, indecisiveness, conflicting info, and now, silence. I wouldn’t wish this on anyone. #TerribleExperience #DoBetter #InsuranceFail #CustomerServiceWeek

[Mutiga Wanjohi A. @CherekoTonie]

@ICEALIONGROUP 6/9 The internal assessor from @MINETKenya agreed the gear issue was caused by the accident, but @ICEALionGroup’s external assessor claimed it wasn’t. Total confusion and endless back-and-forth. #Frustrating #MixedMessages #CustomerServiceWeek

[Mutiga Wanjohi A. @CherekoTonie]

2/9 Had an accident on the 3rd at Githunguri. @ICEALionGroup refused to pay my towing fee at first and dragged the payment process in two parts. From the start, it was a nightmare. #BadService #InsuranceFail #CustomerServiceWeek @MINETKenya

[Mutiga Wanjohi A. @CherekoTonie]

@ICEALIONGROUP 5/9 Once the car was done, we found new gear problems — jerking and getting stuck. @ICEALionGroup sent another assessor who took a week to come and two more weeks to file his report! #Unbelievable #DelayAfterDelay #CustomerServiceWeek @MINETKenya

[Mutiga Wanjohi A. @CherekoTonie]

@ICEALIONGROUP 4/9 The garage did a great job once they finally got the go-ahead, but it took another two weeks. All this while, my car sat idle due to delays from @ICEALionGroup. #WastedTime #PoorService #CustomerServiceWeek2024

[Mutiga Wanjohi A. @CherekoTonie]

@ICEALIONGROUP 3/9 The car assessment took two full weeks, delaying the garage from working on it. They were so slow at every step. #CustomerServiceFail #PoorResponse #CustomerServiceWeek @ICEALionGroup @MINETKenya

[Morara Kebaso @MoraraKebaso]

Pending Bills is a corruption milking machine where the government colludes with contractors, delays payment then pays them high interest for late payment. Thats how pur money is stolen. In Thwake Dam Makueni County contractor was paid 236 Million interest for late payment.

[Morara Kebaso @MoraraKebaso]

There will be no peace in Kenya for the wicked. My speech at Okoa Uchumi Citizens Assembly in KICC yesterday. Watch full version on my YouTube channel

[Morara Kebaso @MoraraKebaso]

https://t.co/Js7RsK4b4q We must take back our country.

[Mutiga Wanjohi A. @CherekoTonie]

@MckennaMK Hatung’atuki ng’o

[Mutiga Wanjohi A. @CherekoTonie]

@bonifacemwangi My nephew who I took through school has taken to this habit too. Last Sunday he stole my daughter's bicycle. Must have sold it

[Mutiga Wanjohi A. @CherekoTonie]

@Its_Roddie Which is the nearest branch when in Thika road, garden city