@VeryHelpers 2/2...keep speaking to me on twitter and facebook about how to communicate with you but fail to actually address the issue. I know how to use the avenue....it leads nowhere apparently!
@VeryHelpers unfortunately you are not understanding me...the avenue you are providing I have wandered up and down for the past 3 days! I want to communicate with someone, directly, about my issue, not on the phone cos I tried that and the woman was hopeless, it is frustrating that people...
@VeryHelpers thanks for sending me the link to all of the options I have already tried to contact you. I reiterate, I have tried phone, chat (does not work) contact form (does not work) twitter (DOES NOT WORK) Facebook....I find it distinctly insulting that, while replying, no one replies
@VeryHelpers hang on one moment, just re-read your message 'was I referred to live chat through live chat?' urm....??!?!? no....live chat is faulty....I referred myself to the 0800 not very helpful helpline where a not very helpful woman didn't help me #EveryLittleHelps
@VeryHelpers well I finally spoke to an 'advisor' on the phone who tells me that I must take the faulty item to a collection point (in snow) so that it can then take atleast 10 days to receive a refund for the FAULTY item which she then admits has been withdrawn from sale due to complaints!