Jonathan Shroyer

Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft Creators

[Jonathan Shroyer @ChiefCXOfficer]

Our friends at Linda's Electric Quilters are doing something amazing for customer appreciation month - Free Shipping

https://t.co/3tCgIXl4KQ

#freeshipping #quilting #batting #fabric #Thread #quiltingsupplies

[Jonathan Shroyer @ChiefCXOfficer]

Just found this family owned and operated business...today's the day to be a quilter.

25% off fabric, free shipping to US site wide

https://t.co/BUcTO3qLSg

[Jonathan Shroyer @ChiefCXOfficer]

Leadership 101:

Take initiative, but respect the contributions of others.

Challenge yourself, but recognize your limitations.

Trust your instincts, but seek wise counsel.

Leaders know how to spot the fine lines.

[Jonathan Shroyer @ChiefCXOfficer]

I’ve had 20x returns on my investments.

My number one rule? Invest in people, not companies.

[Jonathan Shroyer @ChiefCXOfficer]

7 things to do after 9 pm:

↳ Read
↳ Turn off your phone
↳ Listen to classic music
↳ Bonding time with your spouse
↳ Journal about your day
↳ Practice gratitude
↳ Meditate

The best things of life are priceless

[Jonathan Shroyer @ChiefCXOfficer]

Feedback is important.

But most people give vague feedback.

1. Be specific
2. Be constructive
3. Give compliments
4. Listen back
5. Give actionable steps

Feedback for the sake of "feedback" won't cut it.

[Jonathan Shroyer @ChiefCXOfficer]

What people used to value in the workspace:

- Free coffee
- Annual bonuses
- Happy hour

What people value now:

- Hybrid work model
- Focus on mental health
- Work-life balance

Times change. Priorities change.

Your approach has to change as well.

[Jonathan Shroyer @ChiefCXOfficer]

What they see:

- A satisfied customer

What I see:

- Someone who'll buy again
- Someone who'll refer our work
- Someone who values our relationship

Invest in customer experience as much as you invest in customer acquisition.

[Jonathan Shroyer @ChiefCXOfficer]

Underrated marketing strategy:

Go the extra mile for every client.

No one will promote your business more than a satisfied customer.

[Jonathan Shroyer @ChiefCXOfficer]

The selling environment has changed.

We need to adapt:

Selling → Helping
Marketing → Educating
Telling → Showing
Pitching → Listening
Profit → Customer Satisfaction

Do you agree?

[Jonathan Shroyer @ChiefCXOfficer]

7 different types of rest:

→ Physical rest
→ Mental rest
→ Spiritual rest
→ Emotional rest
→ Social rest
→ Sensory rest
→ Creative rest

We need to shift the conversation.

Physical rest is only a piece of the pie.

[Jonathan Shroyer @ChiefCXOfficer]

Dreaming is great.
Manifesting is better.

Ideation is great.
Implementation is better.

Planning is great.
Execution is better.

Preparation is great.
Adaptation is better.

[Jonathan Shroyer @ChiefCXOfficer]

Hard skills land you a job.

Soft skills land you a career.

I put together a free PDF with 10 soft skills everyone should learn.

I'll send it your way, just:

Like + comment "send"

(must be following)

[Jonathan Shroyer @ChiefCXOfficer]

Research shows:

42% of customers expect a response from customer support within 60 minutes.

Being efficient is underrated.

[Jonathan Shroyer @ChiefCXOfficer]

Studies show:

73% of customers in the US are willing to switch brands after a single poor customer service experience.

Don't neglect your customers.

[Jonathan Shroyer @ChiefCXOfficer]

As of 2023:

3.09 billion people actively play video games.

This is one of the most underrated industries in human history.

[Jonathan Shroyer @ChiefCXOfficer]

The most popular starting date is “tomorrow”.

Make yours “today”

[Jonathan Shroyer @ChiefCXOfficer]

You’re not lazy if you wake up after 8am.

You’re not weak if you show vulnerability.

You’re not boring if you like documentaries.

Everyone’s different.

[Jonathan Shroyer @ChiefCXOfficer]

That's a wrap.

If you found this thread valuable please share it with your audience as well.

https://t.co/GxkcZvd3oB

[Jonathan Shroyer @ChiefCXOfficer]

Success requires hard work.

But too much work will lead to burnout.

If you feel you're going down that road, here are 7 simples ways to avoid making it worse:

[Jonathan Shroyer @ChiefCXOfficer]

Success requires hard work.

But too much work will lead to burnout.

If you feel you're going down that road, here are 7 simples ways to avoid making it worse:

[Jonathan Shroyer @ChiefCXOfficer]

7. Know the signs of burnout

It's important to recognize the signs of burnout, such as exhaustion and decreased productivity, and take action to prevent it