@virginmedia can you help we had an area outage on 12/5 and since my speeds have dropped to less than 50Mb from 360Mb tried to get help from your support team but no further forward and currently been on hold for 40+ mins @CityFibre hope you can do better once active here.
@CityFibre Hi this is what I'm saying you are in our area and have been working in my street, the council made a big announcement that you would be live this month hence the question.
Hey @CityFibre just wondering if you have an estimated date as to when you will have your service available in the NE29 area as we know you are working on it but we've had no updates and well.. We want your service !
@CityFibre Hi I did this but it doesn't show, I've had your lads outside the house last month and the council said it should be this month so was hoping you could give an idea of when rather than the generic update?
@IKEAUK Is there a way I can contact you about a delivery / order issue as your it says to contact your phone line but its always got a message saying its shut?
@HastingsDirect well as per your last reply I've waited till after the start date, still can't reach your team via phone or chat and I still can't register online, so I will be performing a chargeback with my bank as you are not providing the service and reporting this to the FOS
@HastingsDirect But you sent an email advising to login to check the details before the policy starts, how can I do think if I don't have access to my policy information to check it's correct??
@HastingsDirect I took some new insurance with you at the weekend however I can't register for your online service as the emails don't arrive (yes checked spam) I've tried calling and your system disconnects as your team is busy and your chat service is offline.. Erm help please?
@virginmedia do you know when your services in the north east will be working as I've had rolling outages and massive packet loss now for weeks and your offshore call centre just brushes it off with refusals to support
@stuman1977 @bittybike@BarclaysUK Given the current climate I really want to avoid going to the bank to pay this in, but you are right how come it takes them so long to update the app..
Hey @virginmedia I'm having some problems with high pings (650ms+) rang your team and was told that as I'm using modem mode your team will not support me even though this looks to be a service side issue, when I questioned this they transferred me to a queue and disconnected me!
Well done @IcelandFoods my friend's elderly mother is currently having a breakdown due to mental health issues and what do your staff in your Gateshead store do. ban her!!
Well done for disriminating against people with disabilities.
#MentalHealthAwareness#MentalHealthMatters
Hey @Twitch just wondering how long it will take for your 1.25M drop in @RockstarGTAV to drop as is been a while and while I got my penthouse the money still hasn't landed?
@DandG_Support Hi Jamie, I will once I've finished reporting your company to the Information Commissioners Office as I was promised last time this would stop and it hasn't.
@DandG_UK how come again your team are repeatedly calling me again after I turned off the option and you did after my previous complaint ??? 02038207749 !!!