Chipolo™

Find your misplaced keys, phone, wallet in seconds with the #Chipolo finder.

[Chipolo™ @ChipoloTM]

Hi Jack, thank you for reaching out.

We believe the beeping you're hearing is a built-in safety feature designed to prevent unwanted tracking. This is a mandatory feature for all trackers that work with the Apple Find My and Google Find Hub apps (including the Pixel tag). Its purpose is to alert anyone that an unknown tracker is nearby, protecting people from being tracked without their knowledge.

This safety feature activates when a Chipolo hasn't been connected to the owner's phone for a period of time. To prevent these alerts from triggering, ensure that Bluetooth, Location Services, and Wi-Fi or mobile data remain enabled on your phone.

If you believe this is not the case, please record a short video of the beeping and share it with us via [email protected] so we can look into it!

[Chipolo™ @ChipoloTM]

@PiotrJarecki Hi Piotr, thank you for reaching out.

We're sorry to hear that you have issues with your Chipolos.

Please send us more details via [email protected], so our customer care team can assist you!

[Chipolo™ @ChipoloTM]

@Mac4ever Thank you for stopping by our booth! 🙌

[Mac4Ever @Mac4ever]

On a rencontré une légende ! 🤯

Nikola Karabatić nous parle de son quotidien et sa collaboration avec @ChipoloTM

[Chipolo™ @ChipoloTM]

@hauwech3 Hi there, thank you for reaching out. We're sorry to hear that you're not happy with your Chipolo. Please send us more details via [email protected] so our customer support team can assist you!

[Chipolo™ @ChipoloTM]

If your Chipolo CARD Point/Spot is under 2 years old and has an empty battery, it's covered by warranty. Email us at [email protected] so we can arrange a replacement.

If it's older, you can get 50% off a new card through our Renew & Recycle program - including our new rechargeable Qi-compatible Chipolo CARD.

[Chipolo™ @ChipoloTM]

@Jasminestormy To help our support team assist you further, please send a few photos to [email protected]. We will need to see your Chipolo opened with the battery removed, as well as photos of both sides of your new battery. We'll be on the lookout for your message!

[Chipolo™ @ChipoloTM]

@POWRSURG We're sorry to hear that you are having trouble with your Chipolos. We want to assist you further, but we weren't able to find any previous emails under your name. Please reach out to our team directly at [email protected] so we can look into this for you.

[Chipolo™ @ChipoloTM]

@NerdNewsSocial Thank you for sharing and spreading the word! 🙌

[Chipolo™ @ChipoloTM]

@GrumpyGirlie Thank you for your lovely suggestions, we'll pass them on to our team! 🤗

You can currently choose between two key tags 🔑 - we recommend choosing the one that looks the most like your motorcycle keys, and renaming the Chipolo in the app. Don't miss our helmet tag as well. 🤩

[Chipolo™ @ChipoloTM]

@HFLDevLLC We're sorry to hear that! Please reach out to us via [email protected], so our customer support team can assist you. 🤗

[Chipolo™ @ChipoloTM]

@DavidInSouthend Your phone needs to be moving as well for the out-of-range notification to be triggered, because Chipolo doesn't have its own GPS.

Don't hesitate to reach out to us via [email protected] if you have any other questions.

[Chipolo™ @ChipoloTM]

We're sorry you had trouble reaching us! While we don't provide support by phone, you can chat with us live between 14:00 and 22:00 CET (Mon-Fri), or simply email us at [email protected]. 🤗

If your issue is still ongoing, just send us an email with more details, and we'll gladly assist you!

[Chipolo™ @ChipoloTM]

Hi David!
Our alerts are designed to notify you if you leave an item behind, usually triggering within a minute or after you’ve moved a few hundred meters (e.g., reaching your car).
To prevent annoying false alerts caused by brief Bluetooth drops, the system cross-references your phone's movement and Wi-Fi connection before notifying you. This ensures that when your phone rings, it’s for a real reason.

A few things to keep in mind:
One-way only: Your phone tracks the Chipolo, but the Chipolo cannot alert you if you leave your phone behind.
Customization: Currently, the alert timing cannot be manually adjusted, but I’ve shared your feedback with our product team for future consideration!

Android vs. iOS: These details apply to Android users. For Apple users, these alerts are managed directly via the "Notify When Left Behind" feature in the Apple Find My app.

[Chipolo™ @ChipoloTM]

Are you all about online speed or in-store chaos? Let’s hear your Black Friday battle plans! 🔥💻🛒

[Chipolo™ @ChipoloTM]

@sonobiondascusa @SHEIN_Official ...about the trackers with beeping and notifications on their phones. Read more about protections here: https://t.co/RioUeqVRnd (6/6)

[Chipolo™ @ChipoloTM]

@sonobiondascusa @SHEIN_Official ...along with strong support of Chipolo and other item finder brands with the goal to make sure that in potential cases where trackers are misused, people are warned... (5/6)