Chloe A Luna

French-English tea lover. Fan of 80s Pop Music, champagne and cheese.

[Chloe A Luna @ChloeALuna]

YouTube down but not YTkids 🙄

[Chloe A Luna @ChloeALuna]

Not the only millennial back here because @YouTube is down

[Chloe A Luna @ChloeALuna]

@HisenseUK I have been waiting for over 30 minutes to get through to your customer service. No idea if you will ever pick up!

[Chloe A Luna @ChloeALuna]

@flyvolaris booked a flight end of October and emailed a few minutes after I booked to cancel (legally I have 24 hours) and I never received a response! Called, no answer, whatsapped and have been ignored. I WANT MY MONEY BACK!

[Chloe A Luna @ChloeALuna]

@shob4701 @AeromexicoUSA I really hope you get yours back and if so, untouched. Best of luck and I hope you enjoy your trip.

[Chloe A Luna @ChloeALuna]

@shob4701 @AeromexicoUSA I would LOVE for them to just hand back the luggage - then compensation wouldn't be such a big deal but we had hard drives for work, portable monitors, apple keyboards & mouse... so painful! They should be taken to court. Research online & you'll see they do this all the time!

[Chloe A Luna @ChloeALuna]

@shob4701 @AeromexicoUSA OUTRAGEOUS! Such stress for a holiday! It's now been a month since our luggage went missing, we arrived in Cancun on 24th Oct!!

[Chloe A Luna @ChloeALuna]

@shob4701 @AeromexicoUSA The luggage we did received (we had 4 in total) had been opened and they took things out without letting us know why. They scan every piece so they take what they want out. And in our case the 2 pieces that had over 2000 dollars worth of things just never arrived!

[Chloe A Luna @ChloeALuna]

@shob4701 @AeromexicoUSA They haven't paid yet as they offered too little! We flew from Barcelona to Cancun with a stop in Madrid and Mexico City. 2 pieces of hand luggage are missing which they forced us to check in and it had really expensive electronics.

[Chloe A Luna @ChloeALuna]

@dna_can @Aeromexico And they steal luggage and refuse to reimburse decent amounts! Absolutely right to be angry! I hope they reimburse you fairly!

[Chloe A Luna @ChloeALuna]

@AM_Escucha I did and am waiting for a response now.

[Chloe A Luna @ChloeALuna]

@Aeromexico Out of 4 pieces of luggage we received 2 (only had clothes). They'd been opened & some items stolen. The other 2 lost (or #stolen) & were hand luggages that we were forced to checkin (high value items). #WORSTAIRLINEEVER #THIEVES #LEGALACTION #TRAVELERSRIGHTS #BOYCOTT

[Chloe A Luna @ChloeALuna]

@AM_Escucha I am in contact with Carlos and he won't give me reasonable compensation. We are 2 passengers having lost 2 pieces of luggage so what has been offered is way way too low.

[Chloe A Luna @ChloeALuna]

@goldcarcares Please could you answer me in the chat? It's been over an hour now...

[Chloe A Luna @ChloeALuna]

Hello @goldcarcares, I never received my deposit back (3 weeks now) and your customer service operator was very unhelpful, incredibly rude and he hung up on me. Please help me get my deposit back. Thank you!

[Chloe A Luna @ChloeALuna]

@holmeschap @goldcarcares Plus incredibly rude! How do you ever get told in your Customer Service training that hanging up on clients is a solution? I'll be escalating this to whomever I can!

[Chloe A Luna @ChloeALuna]

@goldcarcares Hi Lisa, I received an answer from Ana on the chat here however it's now been over 30 mins and I haven't heard anything back... Can you help me? The details are in this PM.

[Chloe A Luna @ChloeALuna]

@Airsorted I have DMd you and am waiting for the call

[Chloe A Luna @ChloeALuna]

@Airsorted have been waiting for you to pick up for over 18 minutes. Please could you answer the phone?