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@SlackJawedLocal Please DM us more details, including the hotel address, date of arrival, and name on the reservation. Please include your email, phone number, and mailing address. We appreciate your time. -VB 2/2
@SlackJawedLocal Hello, Optimus. We understand how disappointing it can be to feel you've been overcharged and then encounter additional concerns during your stay. Choice Privileges membership is free and provides access to multiple benefits. However, we want to report what happened. 1/2
@DaphneSwan58968 We're sorry to hear about the issues you've experienced, Daphne, especially with the unexpected charges, the booking difficulties, and the time spent trying to get answers. We understand how frustrating and concerning this situation must be. 1/2
@pappinworld We also appreciate you providing the hotel location and additional details. While you're not seeking further assistance, your comments regarding the property and your prior experiences have been noted. Thank you for taking the time to share your perspective. -KL
@pappinworld Thank you for sharing your experience. We're sorry to hear about the issues you encountered during your stay at the Quality Inn University in West Lafayette, especially the concerns involving room conditions, the closed pool, and your interactions with hotel management.
@pappinworld We're sorry to hear about the issues your daughter and her fiancé experienced during their stay. Concerns involving room conditions, service, and unavailable amenities can certainly impact an important occasion like a graduation celebration. 1/2
@NickisBARBbae If there was a specific experience that led to these concerns, feel free to send us a direct message with additional details. We'd be glad to learn more and see how we can help. 2/2 ~ CC
@ChrisV3141 We appreciate you sharing your thoughts, Chris. We're sorry to learn about the concerns raised about this experience and value your feedback. ~JR
@pappinworld Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. Our inbox will be available for you. -ZM 2/2
@pappinworld We're sorry to hear your stay left you disappointed, especially regarding the breakfast and service you received. Please send us a DM with the hotel's address, your arrival date, and the name on the reservation so we can document your feedback and take a closer look. 1/2
@ELFoxxyPipes Please know that we take feedback like this seriously to help us identify opportunities for improvement across our properties. We appreciate you sharing your perspective and will ensure your feedback is passed along to the appropriate teams for review. -VB. 2/2
@ELFoxxyPipes We regret to hear that this has left such a negative impression. We understand how experiences like the one described can affect confidence in a hotel stay and in our brands. 1/2
@DavidDenof34162 Feel free to include a brief description of the issues found. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. Our inbox will be available for you. -ZM 2/2
@DavidDenof34162 We regret to hear that your recent experience at one of our hotels was below expectations due to a lack of cleanliness, Dave. My team would like to learn more from your feedback. Please send us a DM with the hotel's address, arrival date, and the name on the reservation. 1/2
@WhimsicalWoWoW We appreciate you sharing your concerns with us. We've responded to your previous message and would appreciate it if you could send us the requested details via DM. Once we receive them, we'll be in a better position to look into this for you. ~ CC