Kylie Sheppard

[Kylie Sheppard @ChopChopApples]

@RadyrMusic @radyrcs 🧡

[Kylie Sheppard @ChopChopApples]

@AmericanAir... you lost my suitcase on 21 July when my family travelled LHR-PHL. We flew home 4 Aug. You finally bothered to find my bag 9 days later on 13 Aug and delivered it to an address 3398 miles from my house. You have not replied to any of my emails since. WTF?

[Kylie Sheppard @ChopChopApples]

@AmericanAir. Not a single person has contacted me since 13 Aug to advise me what you are going to do about my suitcase which you 'lost' on 21 July at LHR and then delivered to an address in PHL on 12 Aug, 9 whole days after we'd returned to the UK. Abysmal customer service.

[americanair @AmericanAir]

@ChopChopApples Oh, no! We're reaching out to our specialists and will meet you back in DMs once we have more information.

[Kylie Sheppard @ChopChopApples]

@AmericanAir you absolute CLOWNS. Suitcase missing for 23 days, countless hours spent trying to communicate with you, we've been back in the UK for 9 days now and you've just delivered our case to my brothers house in Philadelphia. I am so sick of dealing with your incompetence.

[Kylie Sheppard @ChopChopApples]

@AmericanAir PLEASE can you JUST HELP. Our bag is still missing 22 days later, yet a rep from Central Baggage has just sent an email stating that he's pleased we have our bag and closed the case, and our claim down. You lost 2 of our bags. We have 1 back. NO ONE IS LISTENING.

[Kylie Sheppard @ChopChopApples]

@AmericanAir I've had enough TBH. It's been 3 weeks since my family flew with you to PHL, a week since we returned to LHR, so WHERE THE FUCK is our bag that we last saw at LHR on 21 July?

I wouldn't be half as angry if I could speak to someone instead of spending hours on hold.

[Kylie Sheppard @ChopChopApples]

@AmericanAir 14 days in PHL, STILL without our suitcase. We're now flying home to LHR. Spent c.2hrs queuing to speak to a rep at the airport but had to ditch to check in for my flight home. Telephone lines go round in circles; impossible to speak to an actual person. Shambolic.

[Kylie Sheppard @ChopChopApples]

@astha28066 @AmericanAir Thank you. Day 14 now, and we leave for the airport to fly home in 2 hours. Still no bag 😔. It apparently arrived in PHL on Friday, but we don't where it is now.... @AmericanAir customer service is shocking. Round and round in circles to automated and disconnected lines.

[Kylie Sheppard @ChopChopApples]

@AmericanAir. My family have been without our missing bag for 7 full days now. You have not replied to my email for over 3 days. The replies I have got over DM on here have been nothing but empty apologies. Sort it out please.

[Kylie Sheppard @ChopChopApples]

@AmericanAir Now on day 5 without our suitcase, and no updates.... 🤬

#americanair #lostluggage #americanairlines

[Kylie Sheppard @ChopChopApples]

@AmericanAir it's been 4 days since my family arrived in PHL from LHR, and one of our bags has STILL not arrived, and despite multiple phone calls and DMs on here is STILL showing as "no scan data available" HELP please?

[Kylie Sheppard @ChopChopApples]

@AmericanAir Thank you. DM sent.

[Kylie Sheppard @ChopChopApples]

@AmericanAir Family arrived in PHL from LHR on Sun 21 Jul missing 2 out of 3 bags. One has now arrived, but no sign of last bag, and file closed. Baggage tag not recognised/showing wtg scan details. Impossible to get through on phone. PLEASE ADVISE/HELP 😭

[Kylie Sheppard @ChopChopApples]

@RadyrMusic Loved it! 🎶 Hope Mrs Power made it to a TV in time for the final goal!! ⚽️

[Kylie Sheppard @ChopChopApples]

@RadyrMusic @TeenageCancer Brilliant! Well done everyone, and a really beautiful concert too!

[Kylie Sheppard @ChopChopApples]

@RadyrMusic @TeenageCancer A really wonderful concert this evening. Thank you to all involved 🧡

[Kylie Sheppard @ChopChopApples]

@RadyrMusic Looking forward to this evening 😊

[Kylie Sheppard @ChopChopApples]

@RadyrMusic @RadyrDrama Yay!!

[Kylie Sheppard @ChopChopApples]

@radyrcs @RadyrDrama @RadyrMusic Hear, hear!! 👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

[Kylie Sheppard @ChopChopApples]

@RadyrDrama @RadyrMusic That was absolutely brilliant!! Had the biggest smile on my face throughout. You should all be so proud 👏 🥰 👏