I have been holding for 56mins on 0300 200 3310 @HMRCcustomers. filling in self assessment return but there's an error on the 'Tailor Your Return' with no option to correct. The form will simply not save. It's the only section where it is happening. Help! 58 mins is long enough
@HMRCcustomers Here's where the error is
Tailor your return
Change your tailored return (page 1)ENTERED
Correct your tailored return (page 2)ERROR
Change your tailored return
(page3)ENTERED
When I go to page 2, there is no option to delete.
@HMRCcustomers So, is 'Tailor your return' considered a section? Because if it is, I can tell you that the delete option you mentioned is not available.
@HMRCcustomers Do you mean changing from yes to no year on year? If so, then no. It seems to be happening on all the questions in this section. which the answers have not change from my previous assessment
@HMRCcustomers Here's an example.
Did you receive any interest, for example, from UK banks, UK building societies, UK unit trusts (or untaxed foreign interest up to £2,000)?
and if I click 'yes' the issue is still the same.
@HMRCcustomers So, the section where this is happening is page 2 of 'tailor your return'. Page 1 and 3 are fine. All the other sections are fine as well. But there seems to be a tech issue with this section. The error message is out of whack with a section where the options are yes or no
@HMRCcustomers For the second time no. The only available option on this section of the form is to click either 'yes' or 'no' throughout the form, which I filled in. Once at the bottom of the form I then click and save to continue but it comes up with the error message I mentioned.