@Dreams_Beds Could somebody please get back to me urgently regarding an order due for delivery today that has not arrived? Have spent 3 hours waiting on your live chat function and the person that I was speaking with has now disappeared.
@Iberia@Iberia_en I need to send a letter to your legal team. Could you please confirm the name, address and phone number of the person to whom I should address the letter?
@vueling@Iberia@vueling@Iberia Further to the messages above, after making another claim through Iberia's website I have again (over three weeks later) been told that this is Vueling's issue to resolve. Could you please urgently advise on the way forward here?
@vueling@Iberia As per my recent DMs with you, could you please liaise amongst yourselves regarding our case? We booked a Vueling flight through Iberia and paid Iberia over £500, but Vueling never had a record of this. When we arrived at the airport you therefore denied boarding
@__Vueling__air Hi Carla - thank you. I have already DM'ed Vueling but do not have a booking code with Vueling (and Vueling could not find one at the airport), so we were told to message @Iberia (with whom we have a booking code and tickets). Iberia are now saying this is for Vueling to resolve
@Iberia_en@Iberia We booked a Vueling flight with Iberia on 29 August but it was overbooked and we were denied boarding. We claimed a refund / compensation from you but you said to contact Vueling. However, Vueling don't have any record of our booking
@vueling We booked a Vueling flight with Iberia on 29 August but it was overbooked and we were denied boarding. We have claimed a refund and compensation from Iberia but they have said we should ask you. However, we don't have a booking reference with you - how do we obtain this?
@virginmedia Hi - the forum team have been helpful, but ultimately we need either the second line team to give us a call or an engineer to visit. Is there any way to escalate this?
@virginmedia Hi all - I have spoken with your helpline 3 times regarding error CS1011 on our new 360 box but this has still not yet been resolved. Could you please get back to me urgently regarding this?
@virginmedia Hi - further to my messages we are still receiving this error and it has now been 8 weeks with no TV since our box arrived. I understand that this has been escalated to the second line team but have been waiting several weeks for a call. Could you please provide an update?
@virginmedia I have posted in the Community Forum regarding this and another user said that Virgin need to activate my 360 box - https://t.co/yl15wV4Zpl. But nobody I have spoken to has mentioned this or seemed to know how to do it.