@TheRAC_UK called you at 1305. Patrol arrived at 1534. Told I need a recovery truck. Received a text to that effect at 1637, an hour later. Contacted you to be told ETA is of truck is 1900. You've promised to call to discuss, but nothing. Why do you think that's acceptable?
@Chain__Reaction I was on your live chat earlier. The situation is that you told me that you're refunding the postage I paid for next day delivery, and that Hermes will do their best to deliver my order. You won't make a refund so I can buy elsewhere, so no order and no choice but wait. Cheers.