@WaltDisneyWorld One of the lowest attendance park days...245pm. Servers standing around, empty tables. Party of 2. We could make a reservation for parties of three+ in 10 min but nothing for two. Talked to cast members, were told nothing could be done. Thats pretty sad service!
@SecretaryPete A month later we got a portion of our expenses reimbursed. No explanation of what was covered and no way to request it. What wasnt even considered was the weeks worth of lost income. They are throwing vouchers and points at us but who wants to take the risk? #southwestmeltdown
@SecretaryPete Sadly..saying "should" does not go far enough for the thousands of us who already had to pay those fares to get back to our homes and work!
@SouthwestAir Communication was impossible in any channels. You finally reached out by canned email tonight but had none of the facts accurate on the flight referenced. Its laughable. We have LUV vouchers racking up but they do nothing to reimburse the losses we incurred.
@MaliniBasu_@wfaa After 6 days of rebooking and cancellations at DAL we gave up and booked on another carrier. It was busy on day 1, chaotic by day 4 when we booked elsewhere. Doesnt seem to have gotten better.
@13AngeloVargas If you are able to get an answer from them again, please ask about the hotel, food, rideshare expenses, lost income and booking on another carrier for those of us now on Day 6+. Credits are useless/meaningless at this point.
@courtyuen@DENAirport@SouthwestAir Our flight Dec 21 -DEN on SW & was diverted to DAL. We are still in DAL after multi cancels, have experienced a complete lack of ability to get hold of SW for answers/solutions (person/phone/online). SW booked us for Dec 30, we just paid $$$ for AA flights. Luggage status unkown.
@Disney Wish we could have stayed at Disney instead of being stranded by Southwest Air for the last 6 days in a city we were diverted to, without our luggage!
@SouthwestAir Weather conditions may have started this but doesnt explain days of cancelations and no hope of a "possible" flight before the 30th. (we left on the 21st and were diverted to Dallas Love Field) We had to book on American but can't get hold of SW to notify or coordinate bags.
@SouthwestAir Desperately need to coordinate with Sea-Tac Baggage to let them know we'll be flying on another carrier. Also need to cancel the flights "tentatively" booked for us by SW on the30th (after days of cancelations for our original flight on the 21st).
@SouthwestAir Self service options are no longer working for us after 6 days of delays and cancelations. I cannot reach you by phone and physically cannot stand in hrs long lines. We have not even been able to notify you that we booked on AA.