Christine Fata

[Christine Fata @Christine_Rose3]

@atbfinancial this is the second time I have tried to call you to simply change my address and I’m left on hold 45 min plus. The last time I had to hang up because I don’t have all day to wait. #CustomerExperience #badcustomerservice

[Christine Fata @Christine_Rose3]

@HoracioLoughty @AirCanada @AirPassRightsCA typical air Canada! When will you do something?

[Christine Fata @Christine_Rose3]

@AirCanada @Mattel Too bad you have the worst customer service ever and don’t answer phones and constantly cancel flights l customer service @AirPassRightsCA when is it enough? Hours on hold, last minute cancellations, no responded on DM and a broken booking system. Start protecting us!

[Christine Fata @Christine_Rose3]

@mattwynne @AirCanada Don’t bother they just redirect you to their broken app and nobody’s answers and their online is all broken and directs you to call. @AirPassRightsCA when is enough complaints enough? Protect our rights

[Christine Fata @Christine_Rose3]

@AirCanada @AirPassRightsCA protect our rights! It’s your job. This company cancels flights constantly then doesn’t answer their phones for hours at all hours and offers not help even after you book comfort class. I have multiple examples and screen shots.

[Christine Fata @Christine_Rose3]

@richjsimmonds @AirCanada @AirPassRightsCA they say this and then do not respond to you! So something to stop this.

[Christine Fata @Christine_Rose3]

@PodJerky @AirCanada @AirPassRightsCA this is the garbage you allow from air Canada constantly. Try calling them and see what happens. This is not acceptable

[Christine Fata @Christine_Rose3]

@AirCanada joke!! Their response to everything is DM us. Even though they cancel a flight 24hrs before departure. They do not respond to DMs their online app gives error message and you wait 3 hours on hold! #ConsumerRights #airpassengerprotectionregulations

[Christine Fata @Christine_Rose3]

@AirCanada here we go again 🥵 another cancelled flight! This was sent to me at 9pm. Call the number and no answer or hours on hold. Never fly this airline again. No regard for their customers, embarrassed by them as a “Canadian” airline. #buyerbeware #badcustomerservice

[Christine Fata @Christine_Rose3]

@FragranceNet what is going on with your customer service. Chat doesn’t respond and been on hold for over 20min?

[Christine Fata @Christine_Rose3]

@AirCanada If only your customer service was “magical” and you actually answered your phones and had enough staff…. #buyerbeware 2hour hold times at 9pm and 3am. High call volumes?

[Christine Fata @Christine_Rose3]

@ElvisPeter61269 @AirCanada did that, guess what? No response just like all your other social platforms. From last night. Now 4:30am and still on hold.

[Christine Fata @Christine_Rose3]

@AirCanada #buyerbeware please explain this to me? We buy refundable flights so we can make changes and use credits. The ONLY way to use the credit is call you. This is last night at 9pm 2 hour wait only to be disconnected, so I try at 3am this morning and still an hour wait?

[Christine Fata @Christine_Rose3]

@AirCanada nice try, did that… no response on DM and it’s an hour and a half in and guess what…. 4:30am …. Still waiting.

[Christine Fata @Christine_Rose3]

@juliefouc84 @AirCanada Yep! And then they give the excuse that it’s high call volumes…. This is at 9pm on a Friday and 3 am Saturday morning to test that “high call volume” theory and only be disconnected after.

[Christine Fata @Christine_Rose3]

@lrichards_MH @AirCanada Wait on hold for hours apparently! They give the excuse that it’s high call volumes. To test this system I have called at 9pm- 2 hour wait and at 3am the next morning now into another hour wait

[Nicholas Somos @NicholasSomos]

@PCFinancial are your customer service people ok? 2 hour hold last night. Gave up. Called back this morning still on hold. Have a bit of a time sensitive matter to resolve. Service levels were much better before banking services were split off. What gives???

[Christine Fata @Christine_Rose3]

@bthomas5215 @PCFinancial I know!!! They are brutal same thing is happening to me

[Cory Kimm @corykimm]

Thanks so much @RiverCreeCasino for making my mom’s 80th so special. An #Edmonton gift you folks are!! #birthdaygirl #goodtimes

[Christine Fata @Christine_Rose3]

@RiverCreeCasino well done! A mini vaca sounds safe and like a great idea here

[Duncan Paterson (DFP) @riDUNCulous]

2020 has been exhausting. Did my brain good to mini-vacation without going anywhere. We had a night at @RiverCreeCasino. Great to see them taking COVID restrictions so seriously. Barriers, masks, wipes & sanitizer in casino. Distancing in the bars. Room was spotless. Great fun!