@gail_callaghan Hello Gail. We're sorry to hear about the trouble you're experiencing. We suggest contacting Customer Care at: 800-465-2001. Thank you.
@whatthewhat85 Hello Cam, Customer Care is currently undergoing a staff shortage resulting in longer wait times and less representatives available to take calls. We urge you to continue contacting them until you can get in touch with a representative. Thank you.
@arcticroosterz Hi there, we understand your frustration. Unfortunately, we cannot provide any further assistance via social media, we highly recommend continuing to contact Customer Care until you can get in touch with a representative. Thank you.
@DaveHallenbeck Hi Dave, unfortunately, we cannot provide any further assistance via social media, if you’d like you can try contacting Customer Care again. They will open a case file for you and provide further assistance. We cannot guarantee any specific outcome with Customer Care. Thank you.