@SuellaBraverman What’s wrong with you @SuellaBraverman ? Are you trying to escalate or de-escalate? That’s not the kind of language I’d expect from someone in your position. Or maybe I should have expected it…..
@NatWest_Help This will be raised as a complaint, but not towards any individual in the fraud team because as I understand it, they can’t do anything!?? The process does not work at all. I will DM the details.
@NatWest_Help#natwest you’re a joke. Despite checking everything with you 1st (after 15 minutes on hold) my online transfer is blocked, card blocked, online banking suspended. No new car. I’m all for security but where is the common sense? I’ll be going elsewhere
@NatWest_Help Yes of course. Despite clearing security over the phone... They can’t do anything!? I have to go to the branch with 2 forms of ID. In this day of age?? Why give me an app and online banking + card reader if I can’t make a transfer? Even though I called in prior to confirm it?