Claire

[Claire @Claire85547896]

@HalifaxBank Yes I’ve just tried logging out and back in and no difference. I can access the option on the website though.

[Claire @Claire85547896]

@HalifaxBank is there a problem with the cashback option on the app? I’ve tried going into it a couple of times today and get a message saying in red an eligible account or credit card. As I have both I’m wondering if there is an issue?

[Claire @Claire85547896]

@parcelforce why do your drivers not leave a card when they attempt a delivery? I dread when I am due to get a Parcelforce delivery and here we go again.

[Claire @Claire85547896]

@richhol99 @Top_CashBack reassuring to know it’s not just me. I called my CC company and they can’t see that any transactions have even been attempted so definitely sounds like something wrong on the site.

[Claire @Claire85547896]

@Top_CashBack hi, I know you have had some app problems but your site seems to be up and running ok. However my credit card keeps getting declined on a gift card purchase. This has never happened before so am wondering if it’s due to the issues you have had. Can you please advise

[Claire @Claire85547896]

@Top_CashBack Ok thanks, will DM now as ive tried on other devices and still having this issue.

[Claire @Claire85547896]

@marksandspencer can you please advise when gift cards will be working again? Also please put signage up in store when they are not working as twice now I’ve had to abandon shopping because they wouldn’t work.

[Claire @Claire85547896]

@marksandspencer it’s the 2nd time in the matter of weeks that I have been unable to use my gift card, but only finding out when I’ve scanned all of my shopping. Could you please advise when gift cards will be able to be used again? Secondly please put a notice up in store

[Claire @Claire85547896]

@tu_clothing No update following my private message sent. Still not heard when the item I ordered will arrive. Can you please advise how I can get refunded as sick of waiting now?

[Claire @Claire85547896]

@tu_clothing are you ever going to send an update about when my order will be ready to collect? An email received notifying a days delays and now 4 days later and still heard nothing. Terrible customer service!

[Claire @Claire85547896]

@tu_clothing I’m really disappointed in your customer service updates. Should have had a parcel to collect on Friday, received a message saying it was delayed and would be available on Saturday. Still nothing and no further updates. Will absolutely avoid using you again.

[Claire @Claire85547896]

@IcelandFoods received an email from you with a SHOP-JULY discount code but it’s not working. Deffo have over £60 in my basket. Any idea what is wrong? Thanks

[Claire @Claire85547896]

@HulaHoopsUK hi there, any idea what is going on with spicy Flavarings? I can’t find them anywhere at the minute and we absolutely love them! Please help.

[Claire @Claire85547896]

@sainsburys goodness me if I wanted a workout I would go to the gym. Your new squished mince took it out of me to get it separated in the pan. Won’t be purchasing that again until I need another mini workout.

[Claire @Claire85547896]

@LloydsBank hi, I am trying to book online for Odeon with my voucher and your instructions say use the 9 digit code but the code on the vouchers I have been sent are a lot longer than than. Do you know which bit o

I should use? Thanks

[Claire @Claire85547896]

@rhiannongrace13 @NatWest_Help Mine too so glad to see it’s not just me!

[Claire @Claire85547896]

@newlook Can you please advise on your complaints procedure as I just keep receiving that same thing and hear nothing from you.

[Claire @Claire85547896]

@newlook hi, is anyone responding to WhatsApp and Twitter messages? Have sent a few now and just keep getting a standard response back but no actual help. I’ve been waiting for my order for almost 2 weeks now and Yodel have been useless. Can someone please help?

[Claire @Claire85547896]

@newlook why am I not receiving responses to any of my messages. Can I please speak to someone about what I can do?

[Claire @Claire85547896]

@newlook I have sent a messenger and Twitter message and still no response. You have my money, Yodel seemingly have my parcel but have no clue when I will get it, and I am here in limbo with nothing but frustration. Can someone please actually help?