Claire C

[Claire C @ClaireLSW]

Part 4: Here is the best part.. they’re refusing to take accountability, refusing to proceed with the repair agreed on which is now causing me hardship. @Apple @tim_cook I expect better customer support/service. Fix this

[Claire C @ClaireLSW]

Story Time 🥁
So on July 8th, I woke up with my 2020 MacBook keyboard not working. Secured an appointment at the Apple Store located in Christiana Mall, DE. The girl looked at my laptop and claimed that my screen was a 3rd party meanwhile my laptop was brought from Apple in NYC

[Claire C @ClaireLSW]

Part 3: instead the guy claimed he found water damaged on my keyboard near the fingerprint. Fixing that will cost an additional $899 or I can just buy a new laptop. My laptop has been in your possession for 11days, you’re responsible for your own negligence. To be continued

[Claire C @ClaireLSW]

Part 2: she run a diagnostic and said the keyboard needs to be replaced and it will take 10 days or I can buy a new laptop, I declined and agree with repair. Pickup was for 7/18. Finally got a call today and I got excited thinking my laptop is ready to be picked up.