Maureen Stevenson

Proud mum. Passionate improver at home and work. Speech and language therapist by profession, improvement advisor and safety manager in NHS D&G.

[NES Quality Improvement @nes_qi]

Measurement is core to your improvement journey as it demonstrates if your changes have lead to improvement and track your progress towards your project aim. For an overview, watch the animation below #qualityimprovement #NHS

[Maureen Stevenson @ClarkcMaureen]

@nes_qi Great to see this being delivered around the country D&G cohort just finished yesterday. So much learning and sharing💕. Curious to understand if you added anything to toolbox? We provide coaching groups for participants and have added in Driver Diagrams which helped

[NES Quality Improvement @nes_qi]

Today #SCLIPc37 will be looking at Project Management to support their Quality Improvement projects - why project management is important, the tools we can use to get started and how we plan our projects. Want to find out more? Visit the QI Zone https://t.co/YDP4ixaIwQ

[Helen Bevan @HelenBevan]

As leaders, we are told to "start with why" because purpose is critical: if we create & commit to a profound purpose, a whole host of engagement, performance & outcome benefits will result.
However, purpose isn't enough. People constantly engage in meaning-making at work & purpose is only part of that. People also need:
1) Coherence: a sense that things fit together, systems & processes work, the strategy makes sense & change is managed well.
2) Significance: experiences that require mastery & promote the joy of accomplishment.
3) Mattering: belief & understanding that the things we do are relevant to something bigger, beyond our personal desires.
No single person can decide what the ideal combination of these factors should be that will appeal to a diverse workforce. For people to be dedicated to collective purpose requires dialogue, evolution & shared meaning-making:
https://t.co/M1NiTTD8bo. By Gary Armstrong. Graphic by @corp_rebels.

[Helen Bevan @HelenBevan]

I've been coaching masters students in quality improvement at Jonkoping University, Sweden this afternoon. What a joy. They're each preparing to make an oral poster presentation on their change projects, in English. I was asked to give them advice on how to prepare for their presentations & this is still my favourite piece. "How to Rehearse for an Important Presentation":
https://t.co/QBm55xqBOj. By @carminegallo. Graphic: @anujmagazine

[NES Quality Improvement @nes_qi]

The day of love...

We asked some of the team what QI tools they love, watch the video to find out.

What QI tool do you love, comment below 👇👇👇

If you want to find out more, visit the QI Zone - https://t.co/5Qsm9gaPRD

[Al Ross @A_R_oss]

As well as our MSc and PGCert we are now offering a part-time distance learning 20 credit course in applied Human Factors for those working in health systems, running for 13 weeks from April 15th 2024. https://t.co/3tKPXVCYbl
@pbnes @HFHealthcareUK

[NES Quality Improvement @nes_qi]

🚨APPLY NOW!

Less than 2 weeks remaining to apply for the upcoming cohorts of Scottish Coaching and Leading for Improvement Programme (SCLIP)!

Closing date - 2nd February 2024

For more information and supporting documentation, check out the QI Zone - https://t.co/zbyGXbSpDI

[The Scottish Quality and Safety Fellowship @SQSFellowship]

We are pleased to confirm that recruitment for Cohort 16 of the Scottish Quality & Safety Fellowship will open on Friday 2nd February and close at 10am on Friday 22nd March📢

All information including applicant pack is available on the QI Zone: https://t.co/ulRT7xiMrO

[Paul Forsyth @PharmacistHF]

NHS Hospitals: Do you want to save 142 mins per patient on the day of hospital discharge, thereby systematically improving bed turnaround & patient flow? 💊🛏🏥

New paper from @AnneTait688 @NHSGGCPharmacy in @IntJClinPharm

https://t.co/ixsigzTrAM

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[✨Sonia Sparkles✨🖤 @Sonia_Sparkles]

The last 3 traumatic years means we have to change the way we improve in healthcare: things are different now

Come join the improvement culture club & help us understand what’s needed

Here’s some points to get us started:
https://t.co/zLF0JgM53k

[The Scottish Improvement Leader (ScIL) programme @ScIL_NES]

ScIL 2.0 Recruitment is now officially open!!📢

For more information including an applicant pack visit the QI Zone here https://t.co/F6SzYSw6Ux

[Maureen Stevenson @ClarkcMaureen]

@jasonleitch @MichelleMillrx Let’s put NHS D&G on the map - so many wonderful people and teams doing great work to improve Quality & Experience of Care💕

[Amar Shah @DrAmarShah]

New paper: the 1-year @rcpsych quality improvement programme supporting 38 teams to enhance joy and wellbeing has been published, sharing our learning and results https://t.co/xxxMdYSYrG #joyinwork @DrAdrianJames @TheIHI @NCCMentalHealth

[Maureen Stevenson @ClarkcMaureen]

@HelenBevan @karas01 @goranhenriks @mountfordjames @donberwick So true, see it all the time. Creating the conditions to take that initial step and expect to learn, refine and keep testing.

[Helen Bevan @HelenBevan]

We want people to experiment & learn in their own work environment. At the heart of this is a key question: "Is it safe to try?". Meaning: is it safe to try out this change, to learn if it works, get some data & come back for another decision if we need to? Ignore the 50 reasons why we can't implement this yet: https://t.co/arKYbud8ZH By @jurriaankamer

[Maureen Stevenson @ClarkcMaureen]

@HelenBevan @NENC_NHS Thankyou a beautiful summary of what we should all be striving to achieve - we’re just across the Border and would love to collaborate 💕

[✨Sonia Sparkles✨🖤 @Sonia_Sparkles]

So many meetings are full of problems, challenges & pressures

Use a bit of appreciative inquiry to talk about things that went well, made you happy & what you achieved

Support each other to grow & recognise positivity 🌟

[✨Sonia Sparkles✨🖤 @Sonia_Sparkles]

I started my #NHS journey as a receptionist. I felt invisible, I had ideas but nowhere to voice them. I knew everyone, saw everything & was yearning to do more. I often felt forgotten or dismissed. A receptionist is more than answering the phone e & booking appointments