ClickHelp.com

ClickHelp is an online documentation tool for technical writers and teams.

Create, publish, and translate documentation easily in one portal!

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Your docs say "SSO configuration." Your reader types "can't log in with my work account."
Same problem, no shared keywords. AnswerGenius now searches by meaning, so it still finds the right topic.
More features in our September release → https://t.co/I7EXhFJp5U
#Techcomm #AI

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Second product, same argument: one docs site or separate ones? Both setups fail the same way. The real question is what must stay separate for readers and what must stay shared for the team.
Read the article → https://t.co/ZD5KnFP9Wo
#TechComm #Documentation

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Who Are You Actually Writing For?
Explaining "what is a subnet" to a CCIE engineer loses them in one line. Skipping VPC basics loses a junior. This article covers how to profile readers you'll never meet.
Read → https://t.co/fOU96ufz0H
#TechnicalWriting #TechComm #Documentation

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Documentation generation with AI takes under a minute. Reads perfectly. Also wrong — because the ticket it drew from was outdated before the writer even opened it.
Where should tech writers sit in the SDLC? 🧵👇
Read → https://t.co/EFrvIxlJHr
#TechnicalWriting #AIWriting #SDLC

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Your changelog and your release notes should never read the same. One's for developers. One's for users. Most teams write both the same way — which is why nobody reads either.
Read more → https://t.co/0BpKy3vjWx
#TechnicalWriting #ReleaseNotes #DevOps #TechComm #CICD

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Two dictionaries picked "slop" as their 2025 word of the year. Documentation has its own version: a portal that doubled in size while support tickets stayed flat.
Writing got cheap. Scoping went with it.
Read → https://t.co/tW1XCRkpsc
#TechnicalWriting #DocumentationStrategy #AI

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Ask MT to translate the same term twice, and there's no guarantee it comes back the same way. That's how one feature name ends up with three names across your docs.
We asked @alconost what actually fixes it.
Read here→ https://t.co/ERu0yiPFhI
#Localization #TechDocs #AI

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@catmanyau Short answer: it's not a snapshot — every query hits your live published docs at the moment the reader asks. No caching, no re-indexing lag. Update your topic, republish, and the agent sees the new version on the very next question. Read-only, nothing unpublished.

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Your docs can now plug straight into Claude, Cursor, ChatGPT, or Gemini.
The Published Docs MCP Server connects readers' AI agents to your docs — current content only, no guessing.
Plus: AI Overview, and other improvements
Read → https://t.co/vHjztQc2i8
#clickhelp #update

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Docs-as-code brings technical documentation into the same workflow as software development: Git, pull requests, versioning, CI, automated validation, and continuous publishing.

In this article: popular docs-as-code tools → https://t.co/ElidcxzDTa

#TechnicalWriting #DocsAsCode

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Same warning copied into 40 topics. Product changes, and now you're hunting down 40 places to fix it.
Snippets fix this: write the block once, insert it everywhere, update the source when things change.
Read more → https://t.co/ZNHEIvvqbY
#TechWriting #DocumentationManagement

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Two sentences that explain this better than any doc redesign meeting:
Text tells users what to do. Video shows how it actually looks in the UI.
Full breakdown of when to use each format → https://t.co/tfCcXOniV6

#TechnicalWriting #TechComm #Documentationtips

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AI agents are only as useful as the data they can reach.
MCP changes that — one server, any compatible client.
We built a working MCP server in Python in under 30 lines.
Step-by-step guide 👉 https://t.co/0yZtNOWbuX
#mcpserver #python #TechComm

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Quick test: gave ChatGPT a link to one of our docs pages and asked what it was about. It opened the link, read it, answered in seconds.
Small thing — but a good reminder that docs today get opened by more than just people.
Full story: https://t.co/BkdsjZfeVU

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DITA promises structure. CCMS promises scale. But most tech writing teams just need their docs to stop being a mess — and neither requires XML.
When does structured authoring actually pay off (and when it doesn't)?
Read https://t.co/ck3aknijXy
#TechnicalWriting #TechComm #dita

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PRD, MRD, BRD, Tech Spec, User Stories — same company, five different names, zero agreement on what they mean.
New article: a clear map of what each doc actually is, who writes it, and when you need it (and when you don't).
Full guide👉 https://t.co/5rULXPoZgv
#TechComm #Docs

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Publishing docs for more than one product or brand? ClickHelp now lets you run several independent, public-facing documentation sites from a single portal.
One place for authors. Separate sites for readers.
Now in public beta — try it free at https://t.co/vk0uSHLIi0

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Regex = superpower for technical writers.
Search, replace, extract, automate — in seconds instead of hours.
Full guide👉 https://t.co/137NwiEXBq
#TechnicalWriting #TechComm #Documentation #regularexpressions #regex

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Google Docs works well for small docs.
But at scale — reuse, versioning, and publishing become painful.

Read 🤓 https://t.co/PFpqqGBaO8

#TechnicalWriting #TechComm #Documentation #AI #ClickHelp #GoogleDocs #KnowledgeManagement #SingleSourcing

[ClickHelp.com @ClickHelpNews]

AI is changing how technical writers create video content 🎬

From Descript's text-based editing to Synthesia's AI avatars — tools that used to need a full production team now fit into one workflow.

Full breakdown 👉 https://t.co/jCYUJkqxIM

#TechnicalWriting #AITools #TechDoc