Celine Clement

Public servant, Service design ninja, Lean practitioner, maman, views are my own.

[Mercy Ships Canada @MercyShipsCA]

Mercy Ships Canada is pleased to announce the recent appointment of Alain-Michel Sékula (former Vice-Chair) as the Chair of the Board of Directors! #MercyShips

https://t.co/Nn6Y7NT2sm

[Holly MacDonald @H_C_MD1]

CRA anthropologist Amanda Joy presenting on the value of ethnographic research in service design to the GC Design research COP. Thank you @CDS_GC for hosting us! #CRAService #ServiceDesign

[Nicole O'Shea @nicoleoshea05]

Spoiler: one of the things you can read about is our SR&ED design jam #servicedesign #designjam #CRAService

[Holly MacDonald @H_C_MD1]

The people first story in the link highlights our latest design jam focused on the Agency’s Scientific Research & Experimental Development program. #ServiceDesign #CRAService #PuttingPeopleFirst

[Amélie Clément @AmelieFClement]

#SadButTrue
Brace yourselves for more spam calls. Tax season is prime time for scammers https://t.co/aU8SNbZk3M
#SlamTheScam

[Diane Lebouthillier @DiLebouthillier]

Encouraging words from our partners @CPAcanada today at Finance committee.
We are committed to improving our services and making them easier to use for Canadians.
@CanRevAgency #cdnpoli

[Louis Michaud @lp_michaud]

Now hiring: talented problem solvers with a passion for user-centric design to help make CRA’s web presence easier to navigate and understand. If bad web content makes you want to scream, then learn more about our team and opportunities. https://t.co/814T3ljub9

[Celine Clement @Cline73661408]

On se prépare pour la séance de conception! #journéeséancedeconception #serviceARC

[Holly MacDonald @H_C_MD1]

Getting ready to Jam! #DesignJamDay #CRAservice #ServiceDesign

[Celine Clement @Cline73661408]

Heureuse de participer au premier design jam!

[Kristina Abretti @AbrettiKristina]

Blinking in every photo but we’re so stoked to be here! #CRAconnEXionsARC #CSOServiceDesignNinjas

[Holly MacDonald @H_C_MD1]

Service Design cleaned up & making more connexions #CRAconnEXions @Cline73661408 @AbrettiKristina @nicoleoshea05

[Celine Clement @Cline73661408]

@Cline73661408 @AbrettiKristina @H_C_MD1 @nicoleoshea05 Service Design CSO represents! #selfiechallenge #CRAconnEXionsARC

[Celine Clement @Cline73661408]

Love working with you @H_C_MD1

[Holly MacDonald @H_C_MD1]

Great collaboration today! So many valuable conversations. Tomorrow we move on to solutions & prototypes #CRAService #Lean #DesignThinking #ProcessImprovement

[Canada Revenue Agency @CanRevAgency]

The key to success is collaboration. We’re consulting directly with Canadians to understand how to better serve you! https://t.co/K3AahqE9fP #CdnTax

[Diane Lebouthillier @DiLebouthillier]

Je veille à ce que l’ARC place les GENS au centre de tout ce qu’elle fait. Aujourd’hui, l' @AgenceRevCan a lancé des consultations publiques qui vous permettent de vous exprimer sur les façons dont elle pourrait améliorer ses services. Prononcez-vous: https://t.co/hkDIDFp6tC

[GC Newsroom @NewsroomGC]

.@CanRevAgency wants to hear from you about improving services. Public consultations start today and go until June 18 https://t.co/Dds1aq3Wcn

[Amélie Clément @AmelieFClement]

Participate now and tell us about your service experience with the #CRA, or what you think about our service improvements so far and if we’re heading in the right direction!
https://t.co/uQ9rCJhxc9
#ServingCanadiansBetter #CdnTax #CRAserviceARC

[Holly MacDonald @H_C_MD1]

@Redjotter @AgonyAuntElla @Cline73661408 @CaroCharbs13 WHAAAAAAT???? Order 10 right now!!!!! Start the car!!!

[Celine Clement @Cline73661408]

CSO team was pleased to attend PSPMD’s all staff and deliver a presentation on ‘what it means to be client-centric’ and facilitate an #Empathy Map exercise to help them gain a deeper understanding of #clients @nicoleoshea05 @AbrettiKristina @monicasmith2015 @LisaSi24