@UPS Your phone directory is impossible to navigate. I haven't had to work so hard to just speak with an agent. Your automated system won't let me vocalize a simple request. It always ends the call leaving me frustrated and confused.
@raineishida I think thereโs a certain response with etiquette you can make in situations like this. It involves calling the company and pretty much thanking them for their consideration but also asking what you could have done differently.