Rachel Lancaster

Labour & Coop Councillor for Holbrooks ward in Coventry, GMB member, Community activist, volunteer and trustee.

[Rachel Lancaster @Cllrlancaster]

@LordIanAustin Ah Ian you’re obviously doing something right to provoke such a venomous post.
Keep up the good work and stay safe.

[Rachel Lancaster @Cllrlancaster]

@SF_England Have now been on the phone for 1.20 minutes and counting
Vnkatsh the customer service bod
Has no idea and has told me that a referral to someone else needs to happen
Same script as on Monday this week

[Rachel Lancaster @Cllrlancaster]

Still waiting for @SF_England to pay my daughters loan, almost 3 months late.
It would be bad enough if she was in the UK at least I could send her food parcels, but she’s studying abroad & now doesn’t have enough money for a flight home. Student finance get your act together.

[Rachel Lancaster @Cllrlancaster]

@SF_England Well aware of the telephone number, having called it so many times I’m currently yet again on hold while somebody tries to have a look at the account. Substandard service from start to finish.

[Rachel Lancaster @Cllrlancaster]

@SF_England This has been going on since February, jeez, that’s some workload

[Rachel Lancaster @Cllrlancaster]

@SF_England Lo and behold after being told that this would be rectified on the 17th, it’s now the 19th and still no student finance for my daughter.
This has been going on since February. The service is not fit for purpose.
How fab student be left overseas without funds ? Shocking

[Rachel Lancaster @Cllrlancaster]

@SF_England Only more waiting, supposedly her case is being looked at today, I’m not holding my breath , so I’ll update everyone tomorrow

[Rachel Lancaster @Cllrlancaster]

@SF_England Yes she has and I spoke with Sfe yesterday hence my frustration detailed in the first tweet, i.e. that you’ve had all the information you need since the beginning of March, and still a decision has not been made on when you are paying the final instalment of her loan.

[Rachel Lancaster @Cllrlancaster]

@SF_England She’s in the Czech Republic, that’s not a freephone number from & as you haven’t paid her student finance she can’t afford to call you. I have authorisation on her case and have called you numerous times still with no resolution. How many times do we need to go round in circles?

[Rachel Lancaster @Cllrlancaster]

@SF_England She has tried both on her mobile and laptop and there is no live chat
Available.

[Rachel Lancaster @Cllrlancaster]

@SF_England She has tried on both mobile phone and laptop but there is no chat button, possibly because she’s in the Czech Republic and not in UK?
Makes me wonder how many international students are being affected

[Rachel Lancaster @Cllrlancaster]

@SF_England And the “live chat button “ only appears when someone is available which seems to be never

[Rachel Lancaster @Cllrlancaster]

@SF_England She’s not in this country, & is in the middle of revision and exams, I have full authorisation for her account & have been, unsuccessfully. The issue is the speed of processing info on her account, almost 10 weeks with no resolution despite the fact you have all the information.

[Rachel Lancaster @Cllrlancaster]

@SF_England Your guess is as good as mine, you’ve had documentation since the beginning of March and then more info on 12th April - none of it with any different info since the March upload.
This stress is not needed during exam time

[The Labour Party @UKLabour]

Labour is now the largest party in local government 🌹

[Rachel Lancaster @Cllrlancaster]

@ShaukatAli @UKLabour @WMLabour @DudleyCllrJudy @DudleyLabGroup My Nan was upset when she had to have a postal vote, they know the value of the vote these strong women.

[Rachel Lancaster @Cllrlancaster]

@eddiemarsan I shared that again today Eddie, people have such short memories

[Rachel Lancaster @Cllrlancaster]

@martinangus @UKLabour You beat me Martin I was out till 8pm
Had a lovely pit stop with Ann Lucas today.
Good luck everyone x

[Rachel Lancaster @Cllrlancaster]

@dakshapip @CovAdvice Looking forward to working with you again

[Rachel Lancaster @Cllrlancaster]

Tasty hot meals at a cracking price, social supermarket, warm safe spaces, free wifi, community fridge and loads more. We know how to support our community in Holbrook’s.