@AnthropicAI@AlexAlbert__@mikeyk@darioamodei — looping you in. Paying API customer, $1,000 prepaid balance locked behind an "Organization is not accessible" wall, no policy reason given, week+ of unanswered tickets. Just want a real human at Anthropic to look at this. Thank you.
Hey @AnthropicAI — your support has gone dark on me. Org blocked, $1,000 in prepaid API credit locked, no policy reason given, multiple unanswered tickets. Production pipeline halted >1 week. Please respond on the merits. Anyone else seeing this?
Hey @AnthropicAI — ticket 215473942456509 has been sitting 4+ days with zero human response. Paying Max subscriber, Projects feature entirely missing from iPhone 17 Pro Max / iOS 26.2.1. Fin AI agent handed off to a human who never arrived. Two escalations ignored. Please fix.
@AnthropicAI Max plan subscriber here — Projects feature completely missing from the iPhone app (iPhone 17 Pro Max, iOS 26.2.1). Reinstalled, nothing works. Desktop is fine. Support ticket open 24h+ with zero human response. This is a paid feature. Please fix.