(part 3) #Security seems to be a joke with @TMobile. It was insane to think that during part of this process, T-Mobile suggested to have the SIM card replaced and get a new phone number. At another point it was 'just'get a new SIM. The latter would have ended the same.
Spent 4.5 hours (no joke) on the phone with @TMobile today. Because my MIL's new line was misconfigured and all her calls and text messages were also being sent to another person. If you know anything about SIM cards, you'd say this is impossible. But then there's DIGITS. (Cont)
Part 2: it took us over 2 months to figure out that this other person had been receiving every message intended for my MIL. My MIL also got the messages so was not aware. Personal (e.g. home address, birthday) and health/HIPPA information was shared. (Cont)
@TMobileHelp My understanding @TMobile is that your authentication process in setting up a digits line is fundamentally broken. This process should have been completely automated to prevent this. I'm seriously appalled that it's even possible for a random person to receive someone else's info
@TMobileHelp According to @TMobileHelp people we spoke with over the phone today with, they 'think' it's resolved. This was by a large part due to me questioning if it was possibly due to a mistake in setting up the digits line. From how I understand it, (cont)
@doctors - what if instead of asking patients to rate their pain from 1 to 5, or some other scale, we just asked them for a relative rating? Like "since the last time I saw you, are you feeling better, worse or the same?" SW engineers story pointing hear me.
@DocOnDev@danielbmarkham@kosciejew Was about to say exactly that about DoD.
As a..
I want..
So that..
DoD
Either speeds up or at least doesn't negatively impact UX
How hard is that?