@Qantas Now that I have just been texted to advise that my flight to return home tomorrow has been cancelled, why can I not do anything about rebooking online? Been on hold to your 'customer service centre' (cough!..the irony) for too long.
Manager Keeps Shooting Down Your Plans? A brilliant example and response to a common scenario. Highlights the power of influence gained through listening and understanding. @leaderchat https://t.co/lA3EUPbzdb https://t.co/d4cr8HqX5m
What High Performers Do Differently. The misconception is the belief that high performers are just naturally better. That they have more talent and better skills. But all of those attributes are not the cause of high performance, they are the result of it. https://t.co/YQE3gle8iK
Uncertain about the future? A well-defined strategy can help.
A group of friends and I were only talking last night about the lack of strategic capability in many organisations. This may help.
https://t.co/rPx6MkTbpx
Emotional intelligence begins with self-awareness. Becoming more emotionally intelligent begins by understanding yourself and how your behavior impacts others. https://t.co/rVCksIfzMS
A lot of people don’t recognise they’re in burnout because they don’t have significant self-awareness. They get on the burnout train and deliver more, and more, and more. And suddenly they’re exhausted … It’s easy to do.
https://t.co/WnThqsZee6
When Leaders Say They Are Aligned—But Aren’t. Competing today calls for greater agility, less bureaucracy, and more-distributed decision making. https://t.co/6p6uJlfmr0
24% = the percentage rise in hours that US and European workers will spend on “soft” skills—subjective qualities such as teamwork or flexibility—by the year 2055. By that time, as many as half of our current work activities have the potential to be automated.
Pandemic-driven shifts have made the workforce smaller, younger and more female - Although this article refences UK-based data, it may be of interest elsewhere too. Workplace Insight https://t.co/YVKBXbCIZ7
No one lives the perfect life where all of their roles are being fulfilled at the same time. Having enough roles and different levers to adjust and provide a sense of balance is key. Not work-life balance, but a more holistic and fullfilling balance. https://t.co/oxRR3biD8y