From AI that does not help, no human contact options, no 24 hour email reply after ticket number issuance, no active resolution after reaching a human such as deflection to another customer service channels, etc., most customer service channels in Kenya are designed to frustrate
From no roadside trees left to hold or slow water, to bad road design like high kerbs or the expressway sending water straight onto Uhuru Highway, to buildings blocking drainage and riparian land, water showed the true state of Nairobi city engineering and planning yesterday.
@TheNairobiTimez I would rather live among phone snatchers than murderers masquerading as boda boda riders. @DCI_Kenya catch these cold blooded killers.
It shouldn't take Arne Slot so many games to figure out a stronger defensive system. He changed too much too fast. But he's won the league, is dealing with loss of form and injuries. It was always going to take time with new players and system changes. I'm for slotin. #LFC
Go to counter 2,4,9 and 10, come back next week, the system is down, call again, the manager is away, resend the email... but hey its #CustomerServiceWeek.
KENYAN GOATS 🇰🇪✨
Faith Kipyegon's reaction to teammate Dorcas Ewoi's silver medal win in the 1500m in Tokyo is everything! 🥹
Two Kenyan powerhouses on the podium, with Faith taking gold and Dorcas surprising everyone with a silver.
What a moment of sportsmanship and national pride! 👏
🎥 Video Courtesy
#GRSport
The new #GlobalFindex report shows how far we’ve come in financial inclusion: 8 in 10 adults worldwide now have access to a financial account.
Still, 1 in 5 lack access to financial services. Progress is real, but the gap remains.
Learn more: https://t.co/B4cWktZQfb
Football is not important at this sad time. You feel helpless, knowing there’s so little we can do to ease the pain for his wife of just two weeks, his three beautiful children. Thinking and praying for all their loved ones after the devastating loss of both Diogo and Andre. YNWA