The One Where We Do Friends Trivia Again.
Retweet this tweet & reply with your HQ username + your favorite Friends episode if you want an Extra Life for the game!
@VerizonSupport So turns out issue not resolved. Spent another hour plus on phone with no resolution. Unacceptable. My next step is a BBB complaint for selling me a service you are not able to provide.
@VerizonSupport No one takes into account my time? someone removed the DVR from account meaning extra trip to store plus 2 service calls over 1 hour each. 4 calls total this week, 2 trips to store, plus time for service call. I understand regular support time but this was above & beyond
@VerizonSupport Issue 1: pic so bad it was unwatchable. Called Sun for 1st time. Resolved via service call today. 2nd was DVR box swapped out and then not working. Someone wrongly removed DVR from account during process. Added back now. Told them $10 for 10 hours of my time this week not ok.
@VerizonSupport Had issues with pic and set top box. Took almost 10 hours to resolve but think it is resolved. Was a series of SNAFUs, some human error. Asked for some compensation. Was offered $10 which feels completely inadequate. Asked for supervisor - was willing to hold- told not an option.