Columbus Direct

Award-winning travel insurance specialist with 30 years of experience. Follow us for news and advice within the travel industry. Here to help 9am – 5:30pm

[Columbus Direct @columbus_direct]

@Suzette_La Hi Suzette... Sorry to hear that you have endured a delay on your trip, and that you are having difficulties creating a claim. Could you please DM us with your policy number, email address and a short summary of how far into the online claims journey you got.

[Columbus Direct @columbus_direct]

@KyleGlouders ...because of an unexpected riot impacting public transport, there would be some cover in place. Was there any specific scenario that you had in mind that you wanted cover for? (2/2)

[Columbus Direct @columbus_direct]

@KyleGlouders Hi Kyle. There would be some cover in place. For example, if you were injured because of a riot, medical costs would be covered, as long as you were not participating in the riot. On your return home, if you were delayed on your way to the airport... cont'd (1/2)

[Columbus Direct @columbus_direct]

@JoshuaRose96489 We’re sorry that you have had a poor experience. We expect our customer services team to provide appropriate information to people when they purchase a policy. We want to investigate this matter for you and to log your complaint. Could you please DM us with your policy number.

[Columbus Direct @columbus_direct]

@lturner8409 Hi Laura. Apologies for the delayed reply. Unfortunately not, you must register a flight at least 24 hours prior to departure. If we did not have this rule in place, there would be nothing to stop customers from registering any flight at the airport that they can see is delayed.

[Columbus Direct @columbus_direct]

@Loomoomoo We’re sorry to hear of the difficulties you’ve had. Could you please DM us with your policy number and a contact telephone number and we"ll arrange for someone to call you in the morning. Could you also confirm when you were calling us so we can investigate this issue.

[Columbus Direct @columbus_direct]

@Qui_Furor Ok, understood. Hopefully we don't need to hear back from you but we are more than happy to try to find out what is going on if you change your mind. We've also shared your comments with the team about the music.

[Columbus Direct @columbus_direct]

@danson602 Hi David, you can call us on 0800 068 0060 and the number is provided on the 'contact' page which outlines the number of different ways you could get in touch with us (https://t.co/Xiwxy9wffs). Hope this helps.

[Columbus Direct @columbus_direct]

@matyusha Hi Matthew. Apologies for the delayed response. The email address is [email protected]. However, if you'd like to DM us your details, we can arrange for a member of our contact team to reach out to you.

[Columbus Direct @columbus_direct]

@johnnybelmont Hi Johnny. We hope you are well on your way to a full recovery. As for these costs, we'll happily try to find out what's going on with these, could you please DM us with a claim or policy number so we can locate your details?

[Columbus Direct @columbus_direct]

@ValeBerUK Please DM us with your policy number and email address used to register your flights so that we can investigate this for you.

[Columbus Direct @columbus_direct]

@ValeBerUK We’re sorry to hear that you were unable to take advantage of this free benefit of the policy. Unfortunately, we can not guarantee the lounge access programme. It sounds like we received late notification of the delay.

[Columbus Direct @columbus_direct]

@KimKiml1 We're glad we could get this resolved for you. Apologies for the initial challenges you had.

[Columbus Direct @columbus_direct]

@SharonWheelock Hi. It shouldn’t be taking this long. Could you please DM us with your claim reference, claimant name and address.

[Columbus Direct @columbus_direct]

@nausycs Hi. Apologies for our delayed response. If you have still not heard from our customer service team would you please DM us your name, email address and postal address so we can locate your correspondence.

[Columbus Direct @columbus_direct]

@BethBoulton19 Our records show that your claim was submitted after 5pm on Wednesday evening. On that basis, the claims team have only had two full working days to get back to you.

[Columbus Direct @columbus_direct]

@BethBoulton19 Hi Beth. We would be happy to get this reviewed again by our claims team. Could you please DM us with your claim details so that we can get this looked at?

[Columbus Direct @columbus_direct]

@Grimpunch Hi Christian. Sorry to hear you had a poor user experience with the online claims tool. We'd be happy to look into the issues you encountered. Would you mind DM'ing us with some more details about what happened and your policy number so that we can investigate?