Joshua Rose

[Joshua Rose @JoshuaRose96489]

@Eurostar why won't you take responsibility for damaging my glasses in the security scanner, and then being rude and dismissive when I asked about it. Apparently I need written proof of this happening when everyone is moved along from security. Check CCTV?

[Joshua Rose @JoshuaRose96489]

@columbus_direct 8 hours and well over 100 quid out of pocket later, I should have saved the £ spent on the worthless policy to cover some costs. The sales team makes promises the claims team can't keep. And with no way to change policy once bought. Snake oil

[Joshua Rose @JoshuaRose96489]

@columbus_direct 4 members of staff giving me conflicting information. One even said I was only covered until I was back in the country, despite the policy saying I'm covered until I get 'home' - defined, by you, as my reside address. I'm still not home.

[Joshua Rose @JoshuaRose96489]

@columbus_direct Made an account specifically to vent my disappointment. Completely con artist sales team, explicitly promising cover in the event of delayed flights/extra travel expenses. When I reveal that's what's happened, suddenly I'm not covered.