Communications Ombudsman

Formerly Ombudsman Services. If you’re looking to raise a dispute with your communications provider, please visit our website for more information.

[Communications Ombudsman @CommsOmbudsman]

@J0_Die Thank you for bringing this to our attention Jo! We've flagged this with our team that manages our website. Much appreciated!

[Communications Ombudsman @CommsOmbudsman]

From today, consumers are able to refer unresolved disputes after 6 weeks from the date they first notified their provider of the issue, a reduction from the current 8-week waiting time.

This change is part of @Ofcom’s drive to ensure quicker access to dispute resolution.

[Communications Ombudsman @CommsOmbudsman]

@orca_wolf_tiger Hi JJ we're sorry to hear about this. We'd advise you to raise this as an official complaint with your supplier and give them the opportunity to resolve the matter themselves. If this remains unresolved after 8 weeks we may be able to help. All the best!

[Communications Ombudsman @CommsOmbudsman]

Positive news for UK mobile and broadband consumers 📣@Ofcom is reducing the 8-week period you need to wait before registering unresolved complaints with our service. From 8th April, you’ll be able to access our free and impartial service 6 weeks after first raising a complaint

[Communications Ombudsman @CommsOmbudsman]

@midaschips Hi Derek, we're sorry you've had difficulty reaching your case handler - we've been in touch with him and his Coach to make them aware of this and asked that you receive a call as soon as possible to the number we hold on file for you. Thank you for your kind patience.

[Communications Ombudsman @CommsOmbudsman]

Need help with a mobile phone, broadband, Pay TV or landline dispute? Our service makes it simple for consumers to resolve disputes with their communications provider.

Our team work hard to provide excellent service by supporting consumers with their case from beginning to end.

[Communications Ombudsman @CommsOmbudsman]

@TheseusBi Hi Eleanor we're sorry to hear of this. However, Virgin Media are no longer a member of our service. Complaints in relation to Virgin are now undertaken by CISAS, whose contact details can be found here: https://t.co/9To2XQAwFW. We hope they resolve the matter for you!

[Communications Ombudsman @CommsOmbudsman]

@GJVIBES Hi there, we're sorry to hear that - are you able to give us a call on 0330 440 1624 instead?

[Communications Ombudsman @CommsOmbudsman]

@dannomore2023 We look forward to hearing from you Dan, and hope we can help!

[Communications Ombudsman @CommsOmbudsman]

@dannomore2023 Hi Dan

We would usually investigate a number of issues under one complaint...however, there may be instances where we would have two separate complaints. Give us a call on 0330 440 1624 to provide further details and discuss. Thanks!!

[Communications Ombudsman @CommsOmbudsman]

@KRafteryauthor Thanks Kevin, we'll pass this information on.

[Communications Ombudsman @CommsOmbudsman]

@KRafteryauthor No problem Kevin, we'll make Luke's Coach aware of your concerns and ask them to provide a response to you.

[Communications Ombudsman @CommsOmbudsman]

@KRafteryauthor Hi Kevin, we're sorry to hear about this. You can find details of our service complaints process and how to make a complaint on our website here https://t.co/VduyJ9nmR1

[Communications Ombudsman @CommsOmbudsman]

@dannomore2023 Hi Dan, we're really sorry you've not been able to get hold of us by phone...if you could DM us your contact number we'll ask a member of our dispute resolution team to call you. Thank you!

[Communications Ombudsman @CommsOmbudsman]

@4m3rp123 Hi Amer, we're sorry to hear that! If you can show you originally complaint 8 weeks or more ago we don't need a deadlock letter. You may also wish to make the Information Commissioner's Office aware if a DSAR hasn't been provided within a calendar month of your request.

[Communications Ombudsman @CommsOmbudsman]

@DanielMcmorrow Hi Daniel, a previous resolved dispute shouldn't prevent you from raising a new one as long as the matter is a new issue. Have you spoken to our team on 0330 440 1614?

[Communications Ombudsman @CommsOmbudsman]

@JavierRuggeri99 Hi Javier, Sky aren't signed up to our service so we're unable to look at complaints about them. They subscribe to a dispute resolution service called CISAS - for more information their website is https://t.co/ttTO7T28oB.

[Communications Ombudsman @CommsOmbudsman]

@howsieboyitsme Hi there, if you have made a complaint directly to the supplier and it hasn't been resolved after 8 weeks, we may be able to help. Call our team on 0330 440 1624 to provide further details and discuss possible next steps, or visit our website https://t.co/a4CvrSo2rB

[Communications Ombudsman @CommsOmbudsman]

@IamClaireField Hi there, we're sorry to hear about this. Have you made a complaint directly to the supplier? If so and it hasn't been resolved after 8 weeks, we may be able to help. Call our team on 0330 440 1624 to provide further details and discuss possible next steps. Thanks!

[Communications Ombudsman @CommsOmbudsman]

Today marks the #InternationalDayofSignLanguages. We work with @signsolutionsuk, allowing consumers to contact us and benefit from our service via #SignLanguage #BSL

For information on #accessibility adjustments we can make to our service, visit https://t.co/T5iHTZ57d9

[Communications Ombudsman @CommsOmbudsman]

@rae80_rae Hi there! Can you please confirm the email address you sent it to, and when? Thank you!