Mike Kerridge

[Mike Kerridge @Compass_Master]

@SW_Help please fix 2 issues at Fratton
1 - Public address northbound platform 1 does not work, no announcement is heard north of the footbridge, the speakers are just not working
2 The train formation display is wrong 75 % of the time, this matters to disabled & bike passengers.

[Mike Kerridge @Compass_Master]

@SW_Help Fratton, the 5:49 never turned up and the 6:03 bus will be too late at Havant for the London Waterloo train arriving at Waterloo at 7:50 (approx)

[Mike Kerridge @Compass_Master]

@SW_Help where is this bus!!! I will miss the connection to the train at Havant.

[Mike Kerridge @Compass_Master]

@SW_Help May I suggest some percussive maintenance.

[Mike Kerridge @Compass_Master]

@SW_Help your own app says the train I am on has left Guildford, when I look out the window Guildford is still there, roughly 15 minutes after the App says we have left, good grief your information is rubbish. Any idea why we are running late? Should I believe anything you say?

[Mike Kerridge @Compass_Master]

@SW_Help is the 7:00pm London Waterloo to Portsmouth Harbour ever going to manage 12 coaches again!!
8 is not enough, try removing 1/3 of your office desks, chairs, etc or taking one seat out of your car and see how that works for you!

[Mike Kerridge @Compass_Master]

@SW_Help are you ever going to fix the signals between Guildford and Petersfield? Horrendous delays each evening for the past month, no signs of impending improvement, on four days the delays have been over an hour. Do we need to ask our MP to ask you so we get a sensible answer.

[Mike Kerridge @Compass_Master]

@SW_Help can I just point out your website page about visits to Portsmouth has a hotel in Southampton on it!!

[Mike Kerridge @Compass_Master]

@SW_Help for the last 20 working week days you have run a ridiculously overcrowded 8 car train on the 19:00 Waterloo to Portsmouth Harbour. Your magnificent new timetable back in May proudly declared this as now being 12 car. What the heck is going on. Angry, upset, crowded, HOT!

[Mike Kerridge @Compass_Master]

@SW_Help 3rd day in row the 7:00pm Waterloo to Portsmouth Hbr is 8 instead of 12. Ridiculous crowding - do you actually care about customers, you might see one as they rob a bank - to pay your equally ridiculous fares. What’s going on - 4 car next, sit on the roof???

[Mike Kerridge @Compass_Master]

@SW_Help the 7:00pm London Waterloo to portsmouth harbour used to be a nine car and then the guard last week proudly announced it will be a rubbish suburban stock 12 car. So this week yesterday and today it has been a massively over crowded 8 car, what is going on. 4 car next?

[Mike Kerridge @Compass_Master]

@KitchenAid_UK we have your 4.8l mixer and your flat paddle white coating is chipping and coming off. Do you replace these unhygienic failures with your stainless paddles? The coated ones are completely not fit for purpose? Not the quality you would expect from Kitchenaid.

[Mike Kerridge @Compass_Master]

@JustEatUK please contact me- your agent has incorrectly dealt with my complaint is not see below:

[Mike Kerridge @Compass_Master]

@JustEatUK Your customer agent has failed to understand my complaint- the food was not cold - it was never delivered. Please resolve this complaint. I have messaged you again

[Mike Kerridge @Compass_Master]

@JustEatUK please could you reply to my messages regarding a failed delivery, you have completely failed me, upset people who were with me and ruined an evening. Maybe you read this forum. Awful service - don’t use this company.

[Mike Kerridge @Compass_Master]

@SW_Help please confirm if the 06:19 Fratton/London Waterloo is now a permanent 12 car.

Ditto the 18:30 London Waterloo to Fratton

The 12 car are not suited for long distance travel, if permanent then again Portsmouth commuter suffers and Southampton commuter keeps good stock.

[Mike Kerridge @Compass_Master]

@SW_Help you describe this as some seats !! Carriage 2
Where, on the roof.
If you can’t provide good data then don’t bother.

[Mike Kerridge @Compass_Master]

@nationalrailenq your updated app has lost the ability to look at earlier trains on the route(Portsmouth to Waterloo) you can’t look at disruption before the current time to work out if your proposed journey will be held up. As a commuter that is a big negative. Is update planned

[Mike Kerridge @Compass_Master]

@franke_group
Please can someone from Franke contact me to advise why your coffee machines - in our case A800’s - are scrap and you will not maintain them after year 6 of use. Nothing in your sale literature advises a contractual inability for Franke to service beyond year six.

[Mike Kerridge @Compass_Master]

@SW_Help any reason you can’t get the formation information right, I can run up and down the platform, disabled are less able to do this. The train I am on has 1st at carriage 1 - not as shown on your information screen.