6 hours of delays with @Delta and claims by representatives that a flight crew would be available “momentarily;” pulled away from the gate only to be advised that the pilots had timed out. We then sat on the runway from 3 AM until 5:30 AM to return to the gate. Epic fail, @Delta.
Another @Delta cancellation, and hours later 2 standby seats in back when we paid a premium for the original seats. Do we get a reimbursement for those?
I received a lengthy email from the head of customer experiences at @Delta, and a generous offer. It was classy and reflective of a class company. We really had no idea how extensive the storm systems were.
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