Connectel

A smarter customer service system for excellent customer experiences.

[Connectel @Connectel_CCaaS]

We believe that #customerservice is about #customersatisfaction. That's why we offer a free entry version of Survey, Dashboard & Analytics with our omnichannel solution. Through data, you can make informed decisions and identify trends to enhance the overall #customerexperience.

[Connectel @Connectel_CCaaS]

We believe that #customerservice is about #customersatisfaction. That's why we offer a free entry version of Survey, Dashboard & Analytics with our omnichannel solution. Through data, you can make informed decisions and identify trends to enhance the overall #customerexperience.

[Connectel @Connectel_CCaaS]

We believe that #customerservice is about #customersatisfaction. That's why we offer a free entry version of Survey, Dashboard & Analytics with our omnichannel solution. Through data, you can make informed decisions and identify trends to enhance the overall #customerexperience.

[Connectel @Connectel_CCaaS]

88% of #customerservice leaders say that improving the #cx is a key priority. A seamless #customerjourney is:
🌟Predict intent & proactively offer services
🌟Communicate next steps (never keep them guessing in service)
🌟Self-service with seamless transition to assisted service

[Connectel @Connectel_CCaaS]

We believe that #customerservice is about #customersatisfaction. That's why we offer a free entry version of Survey, Dashboard & Analytics with our omnichannel solution. Through data, you can make informed decisions and identify trends to enhance the overall #customerexperience.

[Connectel @Connectel_CCaaS]

88% of #customerservice leaders say that improving the #cx is a key priority. A seamless #customerjourney is:
🌟Predict intent & proactively offer services
🌟Communicate next steps (never keep them guessing in service)
🌟Self-service with seamless transition to assisted service

[Connectel @Connectel_CCaaS]

We believe that #customerservice is about #customersatisfaction. That's why we offer a free entry version of Survey, Dashboard & Analytics with our omnichannel solution. Through data, you can make informed decisions and identify trends to enhance the overall #customerexperience.

[Connectel @Connectel_CCaaS]

For #contactcenters, delivering exceptional service and ensuring the smooth operation of operations is crucial.

In this article, we will explore several crucial metrics that can provide valuable insights into your contact center's performance🌟

https://t.co/XhZo5hAmyD

[Connectel @Connectel_CCaaS]

How can your #contactcenter become a source of revenue? Learn how to turn your #customerservice department into a profit center here: https://t.co/Wk3t9qTZcG

[Connectel @Connectel_CCaaS]

1% increased #customersatisfaction gives 5% increased profitability? 🌟 Factors that affect satisfaction; how you treat your customers & what channels you choose. Make sure to have a channel strategy so you can provide great #service & increase loyalty
https://t.co/sXhOp7UZcc

[Connectel @Connectel_CCaaS]

Being able to provide service 24/7 and decrease waiting time leads to happier customers. But offering round the clock service immediately is easier said then done... Unless you utilize #selfservice tools such as #voicebot or #chatbot
https://t.co/7sWkZQ9vJA

[Connectel @Connectel_CCaaS]

Great #service leads to #happiercustomers 💙
Create a smooth #customerexperience by sending a text message with for example payment details after wrapping up the phone call with a customer 💬

Connect our #Dialer and SMS channels to enhance your service with minimum effort.

[Connectel @Connectel_CCaaS]

In the dynamic realm of #contactcenters, the quality of each #customercall is important.

In this article, we'll explore the key elements that contribute to a successful call and provide insights for contact center agents to enhance their performance.

https://t.co/GDRiI44zeb

[Connectel @Connectel_CCaaS]

In the dynamic world of #contactcenters, measuring performance is vital to delivering exceptional #customerexperiences.

This article will provide valuable insights on what to measure and the benchmarks to strive for. Read more here👇

https://t.co/3rpv5xRYTo

[Connectel @Connectel_CCaaS]

There are many metrics that #contactcenters can measure, why include shrinkage? #Shrinkage is the time when your agents are unavailable due to breaks, training etc. Ignoring it can cause inaccurate forecasts and inefficient resource allocation. More here: https://t.co/ftEG6sqFCz

[Connectel @Connectel_CCaaS]

Double your amount of calls 📞📞

We know that #callcenters are important for many companies when creating their #customerexperiences. With our auto #dialer and smart functions your agents are able to double their call time and reach even more customers 🫶
https://t.co/W54A9dgOJt

[Connectel @Connectel_CCaaS]

Your #contactcenter plays a crucial role in shaping the #companyreputation.

In this article, we will explore effective strategies to elevate the reputation of your department and build stronger relationships with C-level stakeholders.

https://t.co/LnNX8DYcSK

[Connectel @Connectel_CCaaS]

Who enjoys waiting in a phone queue to reach a #customerservice agent? 🙅‍♀️ IVR = Better service✨ Increased volume capacity✨ Increased availability✨ Better conditions for agents✨ Saved resources ✨

Curious about how IVR leads to #BetterService?
https://t.co/HHF0uANVtG

[Connectel @Connectel_CCaaS]

#BlackFriday is an exciting time for shoppers, offering amazing deals and discounts on a wide range of products. But it can be hectic for #contactcenters.

In this article, we will explore how contact centers can effectively prepare for Black Friday👇

https://t.co/GCSvCxz721

[Connectel @Connectel_CCaaS]

Want to reach full #contactcenter efficiency? Use #WFM:
✨ Simplified forecasting, planning, & staff management
✨ Safely hosted in the cloud
✨ Cost-effective, flexible & scalable
✨ Optimize productivity
✨ Reduce staffing costs
Read more here: https://t.co/XEebHrJYM0