@NewChapterNurterer

Navigating life's tides as a proud mother. 🌊 rewriting my story, 📚🎨🌿lifelong learner #newbeginnings

[@NewChapterNurterer @ConstanceDeidre]

Proud to share Skye Constance’s goal for @UWC against TUT on 9 August in FNB Varsity Football 🔵🟡 ⚽️ — and the SportPesa Goal Rush Award she earned for it 🏆⚽

Well done, Skye! 👏

📷 @varsitysportssa @sportpesa

#FNBVarsityFootball #WomensFootball #GoalRush

[@NewChapterNurterer @ConstanceDeidre]

Check out my latest article: When a Credit Isn't Really a Solution: A Customer Experience Reflection https://t.co/Jp62eEyFab via @LinkedIn

[@NewChapterNurterer @ConstanceDeidre]

#coolideas_za
#vodacom
#afrihost
#vumatel
#icasa
Vodacom ➡️ vumatel migration - 8+ days offline - urgent escalation + compensation

[@NewChapterNurterer @ConstanceDeidre]

#coolideas_za
#vumatel
Migration gone horribly wrong, a week without connection and absolutely no feedback about what the problem is, #afrihost the mother company, what is going on 🤔

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA UPDATE!

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA
@vumatel
Migration-Process
SupportStaff not aware
Ticket: connection problem logged
Everyone at #coolideas_ZA is communicating to me based on my ticket, not valid as migration taking place
3days now, nobody can tell me how long this will take ???
Cost R400 so far

[@NewChapterNurterer @ConstanceDeidre]

every #ISP has #customer-complaints, and there has to be an option for consumers to look for the best service provider, but then be fair, if you mess up like this, you cannot be allowed to have a noose around a clients neck like the 1 month notice!

[@NewChapterNurterer @ConstanceDeidre]

#coolideas_ZA #vumatel
Call costs for follow ups, data costs for work, no one responding to any complaints #LinkedIn #twitter endless emails
7 days in counting with no concrete plan to fix connection
This cannot go unchallenged!
#icasa

[@NewChapterNurterer @ConstanceDeidre]

I have been with #coolideas for over a decade
1 person called me back to promise connection 3 days ago
I have called everyday, cause responses and feedback has now gone to nothing

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA Going for 6 days now and all l get is ‘apologies for inconveniences’ 6 days of buying data so l can work is long past an inconvenience and for a migration that is supposed to be simple. Timing not with me cause l have to change ISP’s

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA Never mind the fact that a promise was made for Thursday night at 8pm, it’s Saturday today and the response is the same, l have never felt so defeated by a service provider and the lack of care and consideration is disheartening to say the least 🥹

[Cool Ideas @coolideas_ZA]

@ConstanceDeidre Hi there. Apologies for the delay. We will request our support team to assist. Please note that an update will be provided on this ticket. #COOL-20260331-2634483.

[@NewChapterNurterer @ConstanceDeidre]

⁦@coolideas_ZA⁩ @vumatel

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA
@vumatel
Migration-Process
SupportStaff not aware
Ticket: connection problem logged
Everyone at #coolideas_ZA is communicating to me based on my ticket, not valid as migration taking place
3days now, nobody can tell me how long this will take ???
Cost R400 so far

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA @vumatel NO UPDATES!!!!!
@coolideas_ZA
@vumatel
5th day just for migration 🤔

[@NewChapterNurterer @ConstanceDeidre]

⁦@coolideas_ZA⁩ @vumatel

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA
@vumatel
Day 4
No internet
All lights on my fibre box and router are on-except the WAN/ethernet light on the ONT
That means YOUR side is not provisioned
I was told this migration is done remotely. @ICASA_ZA #VodacomFibre #ConsumerRights

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA @coolideas_ZA
@vumatel
4th day still not fixed, the promise of 8pm last night so disappointing
A #migration not so simple

[@NewChapterNurterer @ConstanceDeidre]

@coolideas_ZA @vumatel I am in the worst-case scenario, and @coolideas_ZA
@vumatel zero feedback

[@NewChapterNurterer @ConstanceDeidre]

Worst case: 3–5 days, if there are provisioning delays, authentication issues between ISP and network operator, or equipment that needs to be swapped