@SamsungUS If you really mean "assistance," then pls reach out to me on my primary account @BrazenLeader -- I sent the original message from there.
If by "assistance," you just mean explain privately via DM why you declined a trade-in listed on your menu, then don't spend much time on it.
@SamsungUS laptop trade-in is a scam. Passed all checks, Surface was on the drop down menu.
Two months after my return window closed, I got the "your model isn't accepted" email.
My last @Samsung purchase. A shame, as my entire ecosystem is (soon to be "was") @SamsungMobileUS
I sought the Lord, and he heard me, and delivered me from all my fears. They looked unto him, and were lightened: and their faces were not ashamed.
Psalm 34:4-5 KJV
https://t.co/0OcxGooa3b