Co-op Energy Help

Our team is here to help you with your enquiry, Monday to Friday, 9am – 5pm.

[Co-op Energy Help @CoopEnergyHelp]

@SeanyB_90 @CoopEnergy Hi @SeanyB_90, really sorry you haven't had a response from us. Would you be able to DM us with your details so we can look into this for you please? Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@HelenFreeman21 @CoopEnergy Hi @HelenFreeman21, thanks for letting us know. Can you DM us please and our team will into this for you. Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@Tim_JR_Hill @CoopEnergy @octopus_energy Hi @Tim_JR_Hill, I'm really sorry to hear you're having issues with your account. Can you please DM us the details of your query and our team will look into this for you? Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@richardhall @CoopEnergy Hi @richardhall, sorry to hear that you're having issues with your bills and IHD. Would you be able to DM us with your query and account details and a member of our team will look into this for you. Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@craigloftus Hi @craigloftus apologies on the late reply, we are partners with @RippleEnergy 🥳 head over to Ripple's page and that will provide you with everything you need to know. Hope this helps, if you have any further questions let us know. Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@BHenergyservice @CoopEnergy Hi @BHenergyservice all tariffs available can only be paid by Direct Debit. Hope this helps. Thanks, Kiran🙂

[Co-op Energy Help @CoopEnergyHelp]

@genfitltd @CoopEnergy Hi @genfit, I'm really sorry to hear about the difficulties you're having getting through to the FIT team. Would you be able to DM me your details so I can look into this for you? Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@ChloeRaccoon @BrockworthBajr @octopus_energy @GoodEnergy Hi Chloe, would you be able to DM me your account number please and I'll have a look into this for you. Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@ChloeRaccoon @BrockworthBajr @octopus_energy @GoodEnergy [email protected] and someone from the team will be in touch with you shortly. Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@ChloeRaccoon @BrockworthBajr @octopus_energy @GoodEnergy Hi @ChloeRaccoon I'm really sorry about the experience you've had so far. We're in a very busy period with the Co-op and Octopus FIT team with all the switch requests being received. If you would like to switch to Octopus can you please forward your query to...

[Co-op Energy Help @CoopEnergyHelp]

@JZief Hi Joe, we're happy to look into this for you. Would you be able to DM us your account number and postcode please? Thanks, Kiran.

[Co-op Energy Help @CoopEnergyHelp]

@hockeyshooter @CarlJCroft @g__j @PonsonbyPhilip @CoopEnergy Hi Chris, no, the Feed-in-Tariff scheme was closed by the Government on 1st April 2019. Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@IanLillistone @CoopEnergy Hi Ian, sorry to hear you're having issues with in-home display. Can you DM me your account number and address and I'll look into this for you? Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@123diamond12345 Hi Priya, can you DM me your account number and postcode please and we'll look into this for you? Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@rachaelw1979 @CoopEnergy Hi Rachael, sorry to hear that you haven't received your refund yet. Can you DM me your account number and postcode and we'll look into this for you? Thanks, Kiran

[Co-op Energy Help @CoopEnergyHelp]

@angelblueeyes13 @octopus_energy @CoopEnergy Hi @angelblueeyes13 sorry to hear that you're having problems with your smart meter. Can you DM me with your account details please so we can look into this for you? Kiran

[Co-op Energy Help @CoopEnergyHelp]

@LilyKingLondon Hi Lily, we're really sorry to hear about the problems you're having with your account. Can you DM me your account details please and we'll have a look into this for you? Thanks, Kiran.

[Co-op Energy Help @CoopEnergyHelp]

@DrNJCampbell
Hi Natalie,
Please contact our advisors on 0800 954 0693 Monday to Friday between 9:00am to 5:00pm to arrange a site visit.
Thank you,
Ama

[Co-op Energy Help @CoopEnergyHelp]

@helen1mary
Hi Helen, Please contact our advisors on 0800 954 0693 and they will be happy to help. Thank you, Ama

[Co-op Energy Help @CoopEnergyHelp]

@helen1mary
Hi Helen,
Please contact our advisors on 0800 954 0693 and they will be happy to help.
Thank you,
Ama