@Villiano We maintain less than 24 hours response time with all emails that we receive. May we ask that you kindly check your spam or junk folders as our responses may have been routed to these folders?
@kquade @anthony_grazz @allencc We are sorry for the inconvenience. We maintain less than 24 hours response time with all emails that we receive. May we ask that you kindly check your spam or junk folders as our responses may have been routed to these folders?
@Roocullen @allencc Hi Connie, this is not the intention of Cosy House Collection. We regret any inconvenience this has caused. Our Team has reviewed the issue and your order has been refunded. Please let us know if we can assist you further. Thank you for your patience.
@allencc Hi Connie, this is not the intention of Cosy House Collection. We regret any inconvenience this has caused. Our Team has reviewed the issue and your order has been refunded. Please let us know if we can assist you further. Thank you for your patience.
@chunkyantmtb Apologies for this. Have you reached out to our Customer Support? If not you can reach us by email at (US) [email protected] or (UK) [email protected]. You may also want to check your spam folders as sometimes our responses go there.
@mikeylee86 Glad to know we have another happy customer! We sincerely appreciate your awesome feedback! Thank you for choosing Cosy House Collection! 😊
@JukeboxAries Apologies for this. We typically replenish our stocks within 2-4 weeks, but given the extraordinary environment, we are experiencing delays and is taking much longer than usual. Please check back with us again after that timeframe. 😊
@JukeboxAries Replenishment of our inventory may take about 2 to 3 weeks. We encourage you to check back with us again within that time frame. Hopefully, we have this color available for you by then.
@ErrdayWednesday If doing this will not help, kindly let our Customer Support Team know vie email at [email protected] so they can further assist you. We look forward to taking care of you!
@ErrdayWednesday We are sorry for any inconvenience. To re-fluff the pillow, We recommend that you tumble them into your dryer with no heat for 10 to 15 minutes and let them sit in open air for another 30 minutes.
@ErrdayWednesday We are sincerely sorry to hear this. Please feel free to send an email to our support team at [email protected] so we can assist you further on your concern.
Thank you.
@WS_Coldpizza We are sincerely sorry for the delay. Please feel free to send an email to [email protected] so we can check on the order and give you an update on the status. Thanks.
@jessesgirl_73 We are sorry for the inconvenience. Please feel free to send an email to [email protected] so we can check on the order and assist you further. Thank you.