The Cottage Hotel

A unique restoration of 17th century cottages. With 21 individually designed bedrooms and award winning restaurant.

[The Cottage Hotel @CottageHotel2]

@bt_uk please provide me with contact details for your Data Protection Officer. You ahve breached the rules in your handling of my personal information. Thank you

[The Cottage Hotel @CottageHotel2]

@AsdaServiceTeam not sure how I'll get my shopping home. When I asked what she suggested I do, should I put it back? All power to her she took the trolley and the £100 worth of shopping and wheeled it away. Not an outstanding example of customer service

[The Cottage Hotel @CottageHotel2]

@AsdaServiceTeam interesting experience in West bridgeford Asda just now. No Manager to feed back to so asking here. Is it your policy now not to make bags available to customers? Difficult to tell from your colleague who when asked for a bag replied 'No bags'

[The Cottage Hotel @CottageHotel2]

@DunelmUK I have clicked on unsubscribe. That's not really the issue. The issue is that you have broken the law

[The Cottage Hotel @CottageHotel2]

@DunelmUK can you explain please why I am receiving marketing emails from you are giving my email address for a receipt to be sent ? Surely this is a breach of gdpr as you need explicit permission to use my details for this purpose?

[The Cottage Hotel @CottageHotel2]

@OVOEnergy can you please explain why I have today received someone else's bill ( with my name on it) for a property I left four months ago?

[The Cottage Hotel @CottageHotel2]

@OVOEnergy No need now. I'm certainly not going to send you sensitive personal information via a DM. I have raised a case with Ofgem and a formal complaint with yourselves. Personally I favour court so you can be shamed as you deserve but will wait and see

[The Cottage Hotel @CottageHotel2]

@OVOEnergy I've been on hold today for an hour and a half trying to resolve an issue. I have an email from you dated 30th march saying my bill has been resolved but none of these Muppets will listen. Looking forward to seeing you all in court 👍

[The Cottage Hotel @CottageHotel2]

@OVOEnergy and now, after more than an hour, on hold you've hung up on me

[The Cottage Hotel @CottageHotel2]

@lop_tse @OVOEnergy I feel your pain! They f***** up my billing, after many hours sent me an email apologising and saying all sorted. Now threatening me with court over a nin existent debt. Is it wrong that I'm looking forward to it 😁

[The Cottage Hotel @CottageHotel2]

@NCT_Buses I wish to report the driver of the No 26 bus service to Burton Joyce yesterday evening who was aggressive, rude and abusive to my son. Please advise your complaints procedure .

[The Cottage Hotel @CottageHotel2]

And the automated chat people , once you've waited from position in 196 in the queue, are entirely unhelpful then cut off the chat saying they are teh wrong dept, despite the fact that when you eventually get a response through Twitter it turns out that's exactly the right dept??

[The Cottage Hotel @CottageHotel2]

Why is it that no matter which of your numbers you call there are the same automated messages in a loop and then cut off. No option to speak to anyone ever

[The Cottage Hotel @CottageHotel2]

@CompaniesHouse trying to pay a charge. Only option is online account. So trying to register and so far have waited almost an hour for an activation email. What other options are there?

[The Cottage Hotel @CottageHotel2]

@OVOEnergy is there something worng with your phone line? I was told waiting time was less than ten minutes and have now been holding for over an hour

[The Cottage Hotel @CottageHotel2]

@btbusinesscare Knock yourselves out. Here is my complaint number IMP- 109884402
I think the IMP stands for Impossible to Make Progress

[The Cottage Hotel @CottageHotel2]

@DanJLancaster @BTBusiness We share your pain Dan. Everytime you call you get a different excuse. Took them 9 days to remove a divert that a chap eventually managed in 15 minutes. You just have to keep calling til you find the one person who knows their job

[The Cottage Hotel @CottageHotel2]

@btbusinesscare It's not my problem it's yours. It's straightforward enough. All texts that come from your Indian call centre are chargeable to reply to . You make money off customers communication with you and even off their feedback. Disgraceful company policy so nothing to look into

[The Cottage Hotel @CottageHotel2]

@btbusinesscare you've just sent me a text survey on the service from your call centre. Did you know it's chargeable for your customers to respond???? Do you get many responses? 🤣🤣

[The Cottage Hotel @CottageHotel2]

@btbusinesscare Had a problem with my phone line. 6 hours on the phone to you guys and 3 promised appointments before an engineer attended the property. 3 weeks to fix the problem then 9 DAYS to remove the divert. You must be proud of your customer service