Cow & Gate UK

At Cow & Gate we’re guided by an inspiring purpose - to be a partner in supporting parents to nourish their little ones’ happiness - naturally.

[Cow & Gate UK @cowandgate]

@JMCOkurut @newvisionwire @DailyMonitor @NationAfrica Thanks for clarifying. Could you please DM us. We’ll do our best to look into this and guide you further. ❤️

[Cow & Gate UK @cowandgate]

@JMCOkurut @newvisionwire @DailyMonitor @NationAfrica To make sure you receive the most accurate and relevant information, we’d recommend reaching out to the Cow & Gate team in your country, as they’ll be best placed to support you with local availability, guidance and updates.

https://t.co/tC5FGukUFf

[Cow & Gate UK @cowandgate]

@ZowieWilliams @itvnews @ITVWales @NewyddionS4C Hi Zowie,

We’re so sorry to see this, we completely understand how worrying this is, especially when it involves your toddler.

This isn’t what we’d ever expect from our products and thank you for flagging this to us. Please could you send us a DM so we can investigate? ❤️

[Cow & Gate UK @cowandgate]

@hollychatts Thank you for getting in touch ❤️ Specific batches of some products have been recalled. To see if your product is impacted, please visit https://t.co/hs8rkfZhos.
If you have any questions, our Customer Care Team are here to talk: https://t.co/aj37kdNRde ❤️

[Cow & Gate UK @cowandgate]

@janinesarah @Morrisons [3/3] We’re genuinely sorry for how distressing this has been and appreciate you raising it with us.

Team Cow & Gate ❤️

[Cow & Gate UK @cowandgate]

@janinesarah @Morrisons [2/3] If you’re able to, our Careline team would really like the chance to support you further — especially given how difficult this has been and the challenges you’re facing. They can talk through options and help where possible:
https://t.co/eqB1A1LVSm

[Cow & Gate UK @cowandgate]

@janinesarah @Morrisons [1/3]We’re really sorry
We completely understand how frustrating and upsetting this is, especially after you were told stock was available and then made the effort to get there. We’re truly sorry for the inconvenience and stress this has caused.

[Cow & Gate UK @cowandgate]

@janinesarah [1/2]In light of this recall, some retailers may have temporarily removed Cow & Gate products from the front of store while they carry out checks on expiry dates.

For the latest updates on products and availability, please visit our website here: https://t.co/3257UmwO6t

[Cow & Gate UK @cowandgate]

@TiffanyannHowa4 In light of this recall, some retailers may have temporarily removed stock from the front of store while they check expiry dates. Please visit our website for updates on products and availability https://t.co/hs8rkfZhos ❤️

[Cow & Gate UK @cowandgate]

@Andy_Mulroney [3/3]

If you’d like to talk through options for your baby, our Care Team are always here to help: https://t.co/eqB1A1LVSm

Team Cow & Gate ❤️

[Cow & Gate UK @cowandgate]

@Andy_Mulroney [2/3]and you can find guidance on alternatives and the latest updates on our website. https://t.co/ul1pvEghnq.

Some retailers may also have temporarily removed stock while they complete checks.

[Cow & Gate UK @cowandgate]

@Andy_Mulroney [1/3]Hi Andy,

We understand how stressful this is and that babies need feeding 💛

This recall affects specific batches only. It’s perfectly safe to switch to other suitable products if you need to,

[Cow & Gate UK @cowandgate]

@TimHole Thanks for raising this and for your interest in our packaging. We’re working to reduce plastic, but changes take time to ensure safety and quality. Some formats are still transitioning, and we’ll share updates as progress is made

Yasmine and the C&G Team

[Cow & Gate UK @cowandgate]

@paul_smith1988 Hello Paul,
We're so sorry to hear that you've had a negative experience with our formula!
If possible, could you please DM us so we can sort this out for you?
Thanks and all the best,
Alicia - The Cow & Gate Team❤️

[Cow & Gate UK @cowandgate]

@CapriAquarius 2/2 If you’d like us to look into this further, could you please DM us your email address so we can log your comments and share them with the right team?

Best wishes,
Cédrine, Cow & Gate UK ❤️

[Cow & Gate UK @cowandgate]

@CapriAquarius 1/2 Hi there,

We’re really sorry to hear you’ve found our ready-to-feed bottles inconvenient, that’s definitely not our intention. We’ll make sure your feedback about the size and compatibility is passed along to our team.

[Cow & Gate UK @cowandgate]

@Tom122000 Hi Tom,

We’re really sorry for the delay and completely understand your frustration. Please know that we’re still actively looking into this, and the time it’s taking is due to a detailed investigation with the factory.

Yasmine, Cow & Gate UK