Cox Customer Care

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[Cox Customer Care @CoxHelp]

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[Cox Customer Care @CoxHelp]

@mario13kishek Hi there. I certainly apologize for the service issues you are experiencing. The username and password should still be working after the change. Please DM us if you are having further issues and we can take a look.
-Shaun https://t.co/ovAKPb0TYC

[Cox Customer Care @CoxHelp]

@iamsyn3rgy My apologies for the ongoing issues you are experiencing. If the issue is on this end the next step will be to get someone out to physically take a look. In a DM please provide the pin and a good number to call once the tech arrives.

-L.L.

[Cox Customer Care @CoxHelp]

@kristin30292958 Hello. I can certainly understand your concern with rising costs. Please feel free to send a dm with any account and/or service related concerns.
-Allan

[Cox Customer Care @CoxHelp]

@DJRaySamora
Hello.

Thank you for reaching out. My sincere apologies for the ongoing confusion and late response. What I have done was escalated this issue to our higher-ups.

-L.L.

[Cox Customer Care @CoxHelp]

@iamsyn3rgy Hello. Perhaps I can help. Please feel free to send a dm with any account and/or service related concerns.
-Allan

[Cox Customer Care @CoxHelp]

@Hollibird Hello.
If the game has been blacked out in your area, you can catch the game on red zone.

-L.L.

[Cox Customer Care @CoxHelp]

@TheWic Hello. I can certainly understand your concern with loss of sound. Please feel free to send a dm with any account and/or service related concerns.
-Allan

[Cox Customer Care @CoxHelp]

@Boats498 Thank you for being a valued customer. I'm sorry for the ongoing service issue. I would like to investigate further. Please DM the full name, complete address and pin for the account.
-L.L.

[Cox Customer Care @CoxHelp]

@gameofnoles Hello, I'm sorry to hear you are having trouble. We would like to help. Please DM us with your name, service address and details of your issue.
-LJ

[Cox Customer Care @CoxHelp]

@mwgross Hi Matthew, I understand you are having an internet issue when trying to watch the game. We know your service is very important. We can help! Please DM us with your name and service address for support.
-LJ

[Cox Customer Care @CoxHelp]

@HeroShinwoo Hi, thank you for running the additional test. I'm not detecting any issues at this time from your modem. Can you please DM me your name and full street address so I can make sure I'm checking the right modem?
-Greg

[Cox Customer Care @CoxHelp]

@DB1096865331002 Hi, we’re sorry you had a 27-minute wait today; that’s not the experience we want for you. Please DM us your account details, so we can look into this right away and help with whatever you need.

-Greg

[Cox Customer Care @CoxHelp]

@itsRebeccaL Hello. I understand that you have concerns over your bandwidth usage? I'd like to help. If you need assistance please provide in a DM your full name and complete street address. -Juan

[Cox Customer Care @CoxHelp]

@elcalicelt Hi there. I am sorry for the experience you had with one of our agents. That is not the way we want you to feel. If you are still having any issues or have questions, please send us a DM and we will be happy to help.
-Shaun https://t.co/ovAKPb0TYC

[Cox Customer Care @CoxHelp]

@spear717 Hello, we are very sorry to hear the new Wifi is not working. We can certainly help with the service and pricing. Please DM your name and address for support.

[Cox Customer Care @CoxHelp]

@Vintagenursey Hi, this is the process we have set up to help make this as smooth as possibe for everyone. Please call 1-800-234-3993 7 days a week, 7:00 a.m. ET - 2:00 a.m. ET for assistance
-Greg

[Cox Customer Care @CoxHelp]

@Vintagenursey Hi, Customers will have to contact the Sales Department to change their Cox package over to a Spectrum package of your choice. If not, it will stay the same.
-LJ

[Cox Customer Care @CoxHelp]

@Mrslovergirl_ Hi BJ, I know this must be frustrating. You deserve reliable service. Please DM us with your account info, including your name and full street address, so we can look into this.
-Greg