@elytraByte I saw your initial email and replied to it, and your new email today. I checked on our end and your mailserver is not allowing connections so you cant it receive our support mails or automated mails (they use different providers). You'll have to fix your mailserver.
Hi! We are raising our prices for the silver and gold plan for stores that do not have an active plan, to reflect the current feature set, more expensive server cost due to electricity and inflation. As long as you keep renewing your store, you keep the old pricing!
@rajdave8002 We are doing some database maintenance; https://t.co/P8frpPTlSs. It caused a short outage for our dashboard. Everything was back up after a few minutes.
@Oreo60865975 Hi, you can email us at info[at]https://t.co/hbjpHnbQJ9. Our direct mailbox goes over another provider, so you should be able to email us here. If not, let me know!
P.S. Do not use external services to recover account access.
@BackupNitrone Hi, can you please email at [email protected]? We may be able to help from there. We are very strict on this so we may ask for a lot of information. But we can do that through the email. :)
We just released our "Community Goal" feature, set a goal for your players to reach, and thank them with a server-wide boost, drop party, or anything you like!
@KyeziMC We've replied to the second ticket as well now, you may ignore the first reply to it.
We can chat in the public support channels, but we can't help with these kinds of store-specific issues there.
@KyeziMC We already replied to your ticket a few hours ago, and are awaiting your response. Please also see our other reply here. As for the "premium" part, we don't offer such a service. We do offer prioritized support for paid-for plans (those will be answered before other tickets).