Craig

[Craig @Craig72553958]

@MelissaMDavis85 @SouthwestAir Over 4hrs for now. And have to be up in 4hrs to be at the airport.
Going to bed now @SouthwestAir with the phone ON speaker next to me. @MelissaMDavis85 why do i have a feeling someone finally answers, then hangs up on me.

[Craig @Craig72553958]

@SouthwestAir can you give us an actual person to speak with. There are many travelers that have been on hold for 6+ hours. You must have literally 1 person answering the calls, if even. I wouldn’t have to call if the site/app let me modify my itinerary but can’t.

[Craig @Craig72553958]

@MelissaMDavis85 @SouthwestAir This is frustrating, and at this point hearing “sorry” isn’t worth a damn. I am still holding on the phone. I truly think there isn’t anyone at their customer service center answering calls. I am tempted to hang up. @SouthwestAir this level of service sucks!

[Craig @Craig72553958]

@SouthwestAir @SouthwestAir I appreciate you having our safety in mind. But cancelling my flight after spending 4 hours at the airport, 1 hour drive each way to the airport, plus the UBER charge for going home, and now waiting 2.5 hours of hold music. WTH!

[Craig @Craig72553958]

@brittdy8 @HeidiEl53625997 @susie_b25 @SouthwestAir Were you able to get through? I am still on hold going over 2.5hrs now

[Craig @Craig72553958]

@SouthwestAir I am unable to modify my return itinerary that is within 72hrs from today and have been on hold for 2 & a half hours… this is absurd