@SRM202226 Hello, Shelby. We are so sorry to hear of this, but we are here to help. Please DM us your order number, and we will be more than happy to take a look! Thanks! -Tyler
@JessicaClarke8 Hello, thank you for reaching out. If this is for furniture, yes there is a pick up time needed to ensure they have your items ready and assistance to load your vehicle. If you had a store pick up order, they should notify you when ready, then you can pick up at any time.
@LoveMichelleXox@CrateandBarrel Hello, We apologize about the confusion with the personalization option for our exclusive Marin Deep Indigo European Flax ®-Certified Linen Napkins! The set of 4 napkins can not be personalized. Only the individual SKU 223238 can be. Thank you!-Marketa
@jcusatch Hi Jenny, thanks for reaching out. We are so sorry about the delays you are experiencing. We have replied back to your DM in regards to this. -Porcha
@blahbrooke@CrateandBarrel Hello, thanks for reaching out to us! We apologize for any delay receiving we have had in receiving this item from our vendor, and we would be happy to look into this for you. Please DM the order number so that we can follow up. Thanks! -Lori V.
@TheresaCrall@CrateandBarrel Hi Theresa, we are so sorry that your order has not arrived. Please DM your order number and we would be happy to check on this further. -Maria
@NishaniVipul Hi Nishani! We are truly sorry about the extended delay in your order and understand your frustration! Please DM us with your order number and we will be happy to check into this further. Thank you. - Tiffany
We are recalling our Thornhill Crib sold between Sept, 2021 through Oct, 2022. Contact us at 1-800-967-6696 or at https://t.co/jVj9afxF4d and click on "recalls" at the bottom of the page. This recall does not include any Thornhill Crib sold before Sept, 2021 with SKU: 566701.
@skgo52@CrateandBarrel Hi Sachi, we are sorry for any confusion about your desk and would be happy to look into this for you! Please PM your order number and we can follow up! Thanks! -Lori V.
@JBRI2515@CrateandBarrel Hello, We have responded to your Direct Message and we are truly sorry for the disappointment and delay of your order. Thank you for your patience!- Dulce
@maryanncaram @CrateandBarrel Hello, and thank you direct messaging us. One of our customer care agents will respond shortly to your questions.-Marketa
@jennyloowho Hi Jennifer! We do sincerely apologize that this has happened. Please DM us the order information and we will be happy to look into this for you. -Porcha