Dinosaur of customer experience analytics. Generation X'er measuring and improving how Generation Y deal with Baby Boomers. Consultant, analyst, speaker.
Amazing what comes up on the doorstep!
Delighted to be invited by @CreaseyEd to Woodstock’s mock mayor elections on the 20th of July.
Less delighted that he wants me in the stocks as part of this fine tradition of poking fun at politics.
@creationtheatre we loved The Signalman last night. Amazing setting in the Methodist church. Spooky, atmospheric, stunning performances and pitch perfect music. Go and see it.
Looking to make your customers and workforce happier? Gather all the insights you'll need at Calabrio Customer Connect 2022, happening September 26-29. Register today at https://t.co/eFPRDETtCe #Calabrio#CX
@seetickets have messaged your customer service 7 times. Still no ETA for my tickets for Nocturne live in 2 days. Am in a customer service death spiral. Can anyone help? Maybe get a call centre to actually speak to customers?