Cristy Baker

Animal lover, Rescue is Best. Points and Miles in J and F.

[Cristy Baker @CristyBaker]

@British_Airways I’ve been raising it with them for months. They said they would look into it. No reply or response for over 40 business days when they said they would. It tracked fine.

[Cristy Baker @CristyBaker]

@British_Airways Hi I’ve sent several emails since July 17th and have received no reply. It’s August next week and that will be 8 months since I purchased on the BA portal. I’ve never encountered a shopping portal with such poor communication with its customers.

[Cristy Baker @CristyBaker]

@British_Airways Following up again on my missing Avios. I’ve sent 4 more emails to BA club and still no reply. I have my case number. Please help. It’s been more than 6 months since I made the purchase in the BA shopping portal.

[Cristy Baker @CristyBaker]

@British_Airways They don’t respond that’s the problem. First I was told 20 days. I had to follow up. Then 40 days and no reply.

[Cristy Baker @CristyBaker]

@British_Airways I’m still waiting for my missing Avios from a purchase January 3rd! I’ve sent emails, filed complaints, told to wait 20 biz days, 40 biz days. Still nothing. I would appreciate assistance with this ongoing matter. Terrible service from the BA shopping portal.

[Cristy Baker @CristyBaker]

@British_Airways I will try again but this is now going on 6 months. It’s not great customer service.

[Cristy Baker @CristyBaker]

@British_Airways Unfortunately they don’t respond. Filling out another complaint via the website gets me nowhere. When I initially contacted X they were able to look into my complaint and assist.

[Cristy Baker @CristyBaker]

Still waiting for my Avios from my purchase January 2nd on the @British_Airways shopping portal. I’ve been chasing my missing Avios for more than 5 months. Submitted screenshots of the purchase, sent emails and complaints via the appropriate channels. Still nothing. Terrible.

[Cristy Baker @CristyBaker]

@British_Airways Yes I’ve done this several times over the past 4 months.

[Cristy Baker @CristyBaker]

@British_Airways Hi, For my purchase made Jan 3rd on the BA portal I still haven’t received my Avios yet. I would really like to escalate this. Especially since my friend received his Avios very quickly.

[Cristy Baker @CristyBaker]

@British_Airways Yes. And I’ve been chasing it up ever since. Via X, Missing Avios form, email complaint on the BA site.

[Cristy Baker @CristyBaker]

@British_Airways What is the best direct number tks??

[Cristy Baker @CristyBaker]

@British_Airways Hi, I’ve still not received any reply from filling out the Missing Avios form, for the 3rd time via the BA portal. I made a purchase January 3rd and am still missing more than 50 K Avios.

[Cristy Baker @CristyBaker]

@British_Airways I’ve emailed, filled out the missing Avios form several times. My purchase was January 3rd. More than 3 months ago. No reply from anyone.

[Cristy Baker @CristyBaker]

@British_Airways How am I supposed to get a reply and my missing Avios?

[Cristy Baker @CristyBaker]

@British_Airways Do you have a contact email? This is not great customer service. BA needs to take a leaf out of Virgin Atlantic’s excellent customer service.

[Cristy Baker @CristyBaker]

@British_Airways Hi I still have not received a reply regarding my missing Avios via the shopping portal from January.

[Cristy Baker @CristyBaker]

@British_Airways Thank you for that.

[Cristy Baker @CristyBaker]

@British_Airways I’m still waiting for my Avios from a Kate Spade purchase in early January. I’ve contacted BA via X and email several times. I’m aware other costumers were credited for their purchases. I still have had received mine.

[Cristy Baker @CristyBaker]

@British_Airways This wouldn’t be an issue if I received a reply from the BA shopping portal. You guys on X are the only people that respond.

[Cristy Baker @CristyBaker]

@British_Airways Yes now the link is working. However I have yet to get a response from this form or contact centre. Not great customer service.