Crossroads Utility Services, LLC

Official Account for Crossroads Utility Services, LLC emergency communications and alerts. Account not monitored 24/7.

[Crossroads Utility Services, LLC @CrossroadsUtil1]

If you are currently experiencing low or no water pressure, please contact us at 512-246-1400.

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Customers in Travis County WCID No. 18:
Thank you for your patience while our crews worked to isolate a leak located on Miami Dr. Our operators have confirmed that the District did not experience a complete loss of water pressure, and the District will not be issuing a boil water

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Customers in Travis County WCID No. 18:
We are aware of low to no water pressure being experienced in the area. Our crews are actively working to isolate a leak located on Miami Drive. Once the leak has been isolated, we will be able to determine which customers are impacted

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Winter Storm Tips - Give us a call at 512-246-1400 or [email protected] if you have an emergency.

[Crossroads Utility Services, LLC @CrossroadsUtil1]

The boil water advisory for the water districts listed below has now been canceled.
Lakeside WCID 1, 2B, 2C, Lakeside MUD 3, Kelly Lane WCID1
Updates https://t.co/3F5QhzEIHN

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Due to an issue with the water supplier, Manville WSC, causing no water pressure to several Pflugerville MUDs,
the following districts are on a Boil Water Notice Advisory
Lakeside WCID 1, 2B, 2C, Lakeside MUD 3, Kelly Lane WCID1
Updates https://t.co/LJ6nUcCz0K

[Crossroads Utility Services, LLC @CrossroadsUtil1]

@KennyKane Thanks Kenny
We weren’t notified by PUA staff until early yesterday morning so the PUA knew and relayed a message to some of their own customers before they contacted us for the wholesale MUDs. We agree that’s embarrassing not getting communication timely from the pua staff

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Update on the boil water advisory issued yesterday by the West Travis County PUA
The advisory is being canceled effective immediately for all West Travis County MUD customers. Our MUD water samples are clean.

[Crossroads Utility Services, LLC @CrossroadsUtil1]

@DeAiDave We don’t. We don’t manage or operate their plant or system
Samples have been pulled for our systems in the MUDs and we hope to review clearing the BWN tomorrow

[Crossroads Utility Services, LLC @CrossroadsUtil1]

We’ll be issuing a boil water advisory for several public water systems due to this notice from the West Travis County PUA
https://t.co/CJd7MDmmoq
Stay tuned (1/2)

[Crossroads Utility Services, LLC @CrossroadsUtil1]

@MerriAnn5 I would suggest you send an email to [email protected] or give us a call today at 512-246-1400 to verify contact info on your account

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Systems affected (2/2)

Travis County MUD 18
Travis County MUD 12
Travis County MUD 13
Portions of Travis County MUD 11 on pressure plane 3
Crystal Mountain Water District
Sweetwater (Lazy Nine MUD 1A& 1B)
Headwaters MUD

[Crossroads Utility Services, LLC @CrossroadsUtil1]

@MerriAnn5 Hi Merri Ann - we’ve posted on our website and send robocalls and emails to our MUD customers. We can’t really answer to the PUAs notice procedures for their own customers.

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Sonterra MUD customers - the boil water notice issued Thursday is now cancelled. Residents are no longer advised to boil water prior to consumption.

[Crossroads Utility Services, LLC @CrossroadsUtil1]

@pantolano Only consumption

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Sonterra MUD customers in Jarrell
A precautionary boil water notice has been issued due to low water pressures districtwide as a result of the broken 12 inch water line. Repairs are underway
Boil water advisory is below 💦 🚨 👇

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Sonterra MUD update -
Operators are working on refilling the elevated storage tank and pressurizing water lines. The expectation is to have water services restored before 5:00 pm today.

[Crossroads Utility Services, LLC @CrossroadsUtil1]

(2/2) ….We have no ETA for water restoration at this time and the district may be on a precautionary boil notice once services are restored. Please check https://t.co/4qbqk0guIC for updates.

[Crossroads Utility Services, LLC @CrossroadsUtil1]

We have received reports of low to no water pressure in the Sonterra MUD district since early this morning. We are on site at a water main break at the Water Treatment Plant 1 in the district and have been working and will continue working to resolve this issue. (1/2)

[Crossroads Utility Services, LLC @CrossroadsUtil1]

Our customer call center is back to normal operation-
Please call 512-246-1400 for any emergencies. Our Payment portal is back online