@rainSouthAfrica so I haven’t had internet connectivity for over two weeks, no one in Support can resolve the issue. I’m a seasoned Tech Specialist struggling with your 1st Line Support, it irks me that I call in I do the same first line troubleshooting no 2nd Line resources
@rainSouthAfrica I have multiple reference numbers probably 20 but absolutely no resolution, best part is you can’t even escalate. What am I doing in 1st Line Support for billing related issues ? The value stream makes absolutely zero sense.
@rainSouthAfrica was more concerned at collecting old equipment instead of getting someone from billing to attend to my issue. There’s no channel to contact billing.Paul Muller some stakeholder engagement is required here.