Elizabeth Glagowski

Editor for Customer Strategist Journal, 1to1 Media, & TTEC covering customer experience. Also a music, sports fan, @CTSPJ member. [email protected]

[Ida B. Wells Society @IBWellsSociety]

#JobAlert @CTMirror is hiring a Statewide Policy Editor who will be responsible for conceptualizing, assigning and editing stories, with a particular emphasis on helping to develop and support young reporters in our growing newsroom.
https://t.co/v1gSGpDkAE

[Elizabeth Glagowski @CustStratEditor]

Last day at #CCWVegas! Watching morning sessions then doing one more loop around the exhibit halls. @CustContactWeek

[Elizabeth Glagowski @CustStratEditor]

4 steps to elicit a powerful reaction - conversation, curiosity, conviction, and conclusion. @jontaffer #CCWVegas @CustContactWeek

[Elizabeth Glagowski @CustStratEditor]

“I think there will be space in CX for anyone who wants to be in CX, it will just look different.” - Amber Scott, @SertaSimmonsBed #CCWVegas @CustContactWeek

[Elizabeth Glagowski @CustStratEditor]

Day 2 of @CustContactWeek! Looking forward to sessions and meeting folks in the exhibit hall. Where should I go? Who’s got the best swag? #CCWVegas

[Elizabeth Glagowski @CustStratEditor]

“Great analytics can be a huge boon for your business” and reduce the need for more costly IT investment. - Brandon Hanson, @Qualtrics #CCWVegas @CustContactWeek

[Elizabeth Glagowski @CustStratEditor]

“Experiences may not be human to human, but they have to FEEL human to human.” - @NickCerise from @tteclife #CCWVegas

[Elizabeth Glagowski @CustStratEditor]

Up early at @CustContactWeek to meet other #CX and running enthusiasts. Thanks @Mosaicx_

Who else ran? Let’s talk about those stairs 🥵!

And follow me all week for updates from the #CCWVegas show!

[Elizabeth Glagowski @CustStratEditor]

Next week is #CCWVegas and I'm excited to get back to one of the best #CX shows of the year. Who else will be there? Let's meet up? And stay tuned right here for my annual search for cool swag updates. https://t.co/5QdQZTuhpP

[Elizabeth Glagowski @CustStratEditor]

Check out my latest article: What’s the real deal with today’s use of AI? https://t.co/T4u1p40agx via @LinkedIn

[Elizabeth Glagowski @CustStratEditor]

As an official media partner for #CCWVegas, 1to1 Media looks forward to experiencing what CCWVegas has to offer, including the mainstage speakers, valuable CX workshop sessions, and networking with peers! #CCWVegas #1to1 #MediaPartners https://t.co/N4t5qUnqbG

[Elizabeth Glagowski @CustStratEditor]

@omgitsZiZi I’ll stop by!

[Elizabeth Glagowski @CustStratEditor]

I made it to #NRF2024! On the lookout for interesting #cx stories and cool swag. Where should I go?

[Elizabeth Glagowski @CustStratEditor]

“Every idea starts with human connections. It’s so important in the beauty category.” Use AI to complement, elevate and highlight human experience.” @ultabeauty CEO @DaveKimbell #NRF2024

[Elizabeth Glagowski @CustStratEditor]

Beauty is about self-expression so we have to deliver a truly inclusive experience for unique needs. - @ultabeauty CEO @DaveKimbell at #NRF2024

[Elizabeth Glagowski @CustStratEditor]

I’ll be sharing insight from the show throughout the day. Follow me to keep up #NRF2024

[Elizabeth Glagowski @CustStratEditor]

“AI doesn’t automate jobs. It automates tasks.” - @ChandhuNair, SVP @Lowes #csx2023 #sm2023

[Elizabeth Glagowski @CustStratEditor]

“Companies do not disrupt one another. They are disrupted by customers who choose to go somewhere else.” Guilherme Cerqueira, @worthix #csx2023

[Elizabeth Glagowski @CustStratEditor]

You can’t forget that the A in AI stands for artificial. Sometimes you want it to stand for Authentic. - Keith Farley, @aflac #csx2023

[Elizabeth Glagowski @CustStratEditor]

“Personalization” has been talked about for years but organizations haven’t had enough to prime the pump and deliver. AI and deeper insights might help change that, which is exciting. - Emily Barletta, Morgan Stanley