Customer Experience News

Customer Experience News is a global community of people working or interested in user feedback, CX, UX and technology.

[Customer Experience News @CustomerExpNews]

A few weeks ago we released the Digital CX Management Benchmark 2023. We asked 7 experts to respond to the most interesting findings.

Thanks to the experts, we've gained a better understanding of the practical implications of the findings 🙏

Read more https://t.co/WtI5fusxKu

[Customer Experience News @CustomerExpNews]

To improve the user experience, you of course use a UX survey 😉

But what constitutes a ‘good’ UX survey? And what are the best practices for conducting these surveys? 🤔

We answer these questions in our latest article, including some real-life examples: https://t.co/c5PuNWSn3S

[Customer Experience News @CustomerExpNews]

Attention CRO specialists! 📣

Wondering how you can combine your hard and soft data for a higher conversion rate?

Read or listen to Tim Thijsse from BEERWULF who explains in detail how they combine both hard and soft data to improve conversion rate…

[Customer Experience News @CustomerExpNews]

It’s World Compliment Day 🤩

We’re spreading positivity around the office, with the good old tear-off flyer!

We hope you all receive lots of positive feedback today, both personal and through Mopinion forms 😉

[Customer Experience News @CustomerExpNews]

Are you curious to see how user feedback can shape the development of a product? 🚀

Our latest #behindthefeedback post offers an inside look at how our product team utilized
user feedback to create a new solution for access management.

Read more h…

[Customer Experience News @CustomerExpNews]

Whether you’re already collecting feedback in your webshop or you're just starting, it’s always good to learn from others 💡 That's why we share best practices from ecommerce companies that are already using customer feedback.

Learn more right here: …

[Customer Experience News @CustomerExpNews]

Did you know? Mopinion can be used for A/B testing 👩‍🔬

In our latest article, we show you the benefits of using feedback for your A/B tests, how to perform these tests with Mopinion, and we share the results of our own A/B tests.

Head over to our blog:…

[Customer Experience News @CustomerExpNews]

Attention retailers, webshops and all those working in ecommerce! 🛒

As one of the best performing industries in digital CX management 👏 we'd like to share some of the insights from the Benchmark Report specifically for you in our latest article:

…

[Customer Experience News @CustomerExpNews]

Find out more: https://t.co/mV7tzS3Pkw

[Customer Experience News @CustomerExpNews]

Roses are red, violets are blue, Mopinion has a gift for you!

Introducing Unlimited Dashboards 💘

With Unlimited Dashboards, you can measure and track multiple goals in an organised and efficient way.

[Customer Experience News @CustomerExpNews]

How far are you with your Digital Customer Experience management? And how do you measure up against other companies? 🧐

Download the Benchmark report for all the insights!

https://t.co/KltlrOb0Bw 👈

[Customer Experience News @CustomerExpNews]

We present to you: The Digital Customer Experience Benchmark Report 2023 🤩📜

Thanks to the respondents of our benchmark survey, we have gained insight into how far organizations are with managing digital CX.

You can download the report on our websit…

[Customer Experience News @CustomerExpNews]

Shots, shots, shots!

It might seem like a strange idea to get all of our colleagues a shot on a Monday, but on Blue Monday everyone can use a little boost. Luckily, this shot is made our of fresh fruit and includes extra vitamins 🍑🍌

The tips are fo…

[Customer Experience News @CustomerExpNews]

The travel industry deals with one of the highest cart abandonment rates and has the lowest levels of customer satisfaction compared to other industries📉😨

Some prominent travel companies (such as Air France-KLM 🛫) have improved this with feedback: …

[Customer Experience News @CustomerExpNews]

On behalf of the entire Mopinion team, we wish you a wonderful 2023 🎆🎇

Cheers to another great year of feedback! 🥂

[Customer Experience News @CustomerExpNews]

Coming soon ⏰⏰

Mopinion’s digital CX benchmark report will be released early next year (and that's very soon! 2️⃣0️⃣2️⃣3️⃣)

Want a little sneak peek? Check it our here: https://t.co/zPt2yqpGIg 👀

[Customer Experience News @CustomerExpNews]

A little message from our international team 🌍

Although a little early, our colleagues have something to share with you in their own native language. We’ve included all the languages spoken at Mopinion!

We wish you Happy Holidays, wherever you’re f…

[Customer Experience News @CustomerExpNews]

We're happy to have them on board! 🤩

[Customer Experience News @CustomerExpNews]

Time for a new Customer Announcement! 🎉

Let's welcome:
@Rijksoverheid, the website of the Dutch Government,
@SCET_Groupe, a French consulting company for territories,
#yuutel, an Austrian telecom provider for companies,
@LelyHolding, an internat…

[Customer Experience News @CustomerExpNews]

Let it dough, let it dough, let it dough 🔔

This post might be a little cheesy 🍕

But we've built a tower of pizza! A Christmas tree made out of our Christmas presents🎄

Although it's steady for now, we don't expect this tree to last until boxing day 📦